Econo Air

Troy provided prompt service. He was very informative and answered all of my questions. more

Troy was very informative about the issues I was having and he addressed them. more

I'm very pleased with Troy's service call on my air conditioner. He communicated everything in a way I could understand. Excellent service. more

Elan is an excellent service person. He provided me with information regarding my heating and air conditioning unit and their maintenance. more

I had an appointment for between 11 am and 3 pm, which I took a day off of work to wait for. At 3 pm the office called and said that the service person would be late and wanted to know if I would be available. I had already moved appointments around for later that day to make the 11 am - 3 pm window, so I had to schedule another day because I did not trust when the service person would actually show up - wasting that day of work - losing my opportunity to earn a living, and having to anticipate losing another day of work. I was considering looking for another vender for servicing my system (since they installed my system and my five year warranty is just about up). On the second appointment, the service person came on time and did a good job, as far as I could tell. It was just a 6 month service check up. Then after the service appointment, Econo-Air called me and asked me if they emailed me a survey would I give them a great rating - I had to laugh because isn't a survey used to get honest feedback from all of your customers to see how you can improve? - not only asking the customers if they would give you a great survey rating to fill out a survey. I thought that was poor business practice on their part. Did that person not know that they did not show up on time for the first appointment? I was not impressed by the way the request to fill out a survey was made. My whole experience made me think that Econo Air is only about making sure they are profitable and not about delivering great customer service. more

Bob Moll showd up on time. He was neat and clean looking. Explained what he was doing and the pricing.As he was leaving he said he smelled gas by the water heater. He then offered to have a co-worker come over and check it out. Thanks to him we called the gas co. They found the leak and fixed it. more

Bob's service was quick, thorough, and very professional, and I appreciate that he didn't charge me for a new filter when he didn't think I needed one. more

Always satisfied with your service and product. more

Thanks to Joe, our 18 year old unit is running again with new parts. A cooled house makes for one happy wife! Thanks again Joe! more

Tito and his install crew did an excellent job overall and left the house very clean when finished. I would recommend them highly to highly to anyone. more

He showed up on time, quickly diagnosed the problem with our A/C and clearly explained what needed to be done (and how much it would cost). He performed the work on the spot. I highly recommend Dano and Econo Air! more

I could not have been happier. I've never had a job where the workmen were so neat, clean, and picked up everything. more

Econo Air completed a great job for me at a commercial building. They were very responsive and worked hard to resolve some very complicated issues with our system. more

He was on time, friendly, professional and took care of our needs in a timely fashion. more

My first experience with Econo Air was also the first time I felt I was dealing with someone who truly knew what they were doing, was fair and reasonable about recommendations and pricing for work and who showed up fast, took his time to do the job right and communicated clearly throughout the process. more

I want to take a moment to acknowledge the service technician, Adam Douglas, who came to my home yesterday. In my opinion, Adam was very professional, personal, and knowledgable concerning the maintenance and function of my air condioning/heating unit. I have requested that Adam become my permanent Lenox technician. Thank you, Sandy Flynn more

Joe was so professional and talked me through everything he found and was needed. As a teacher I enjoyed the way he was willing to 'teach' me what he was seeing and looking for! more

Daniel was on time, kept me updated on the progress of the work being done. There were a couple of small issues where Daniel had to return (cat unplugged unit), and (line blocked), but it was handled swiftly and without complaint. We are looking to get new units in the next year or two, and I will definitely be calling Econo Air! more

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Joe Hernandez was straight forward and explained everything in detail. We are very happy with the service he provided. more