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Businiess name:
Econo Air
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Review by:
citysearch c.
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Review content:
I had an appointment for between 11 am and 3 pm, which I took a day off of work to wait for. At 3 pm the office called and said that the service person would be late and wanted to know if I would be available. I had already moved appointments around for later that day to make the 11 am - 3 pm window, so I had to schedule another day because I did not trust when the service person would actually show up - wasting that day of work - losing my opportunity to earn a living, and having to anticipate losing another day of work. I was considering looking for another vender for servicing my system (since they installed my system and my five year warranty is just about up).
On the second appointment, the service person came on time and did a good job, as far as I could tell. It was just a 6 month service check up.
Then after the service appointment, Econo-Air called me and asked me if they emailed me a survey would I give them a great rating - I had to laugh because isn't a survey used to get honest feedback from all of your customers to see how you can improve? - not only asking the customers if they would give you a great survey rating to fill out a survey. I thought that was poor business practice on their part. Did that person not know that they did not show up on time for the first appointment? I was not impressed by the way the request to fill out a survey was made. My whole experience made me think that Econo Air is only about making sure they are profitable and not about delivering great customer service.
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