Dominion Service Co-Richmond

Again, No problem with the service from DOM more

I am writing you to express my appreciation for all that you have done for me within the past week and a half. Let me lay out the background. I met Mr. Bill Iobst several years ago when our church (Tidewater Central Nazarene) needed a new heating and air system. Immediately, I stated to him that if I ever needed a system, I would call on him. Well, two weeks ago, I made a decision to replace two of my three Heating/AC units simply because of age. Bill came out the next day and spent at least an hour and a half going over my present system and sizing for a new system. I was impressed by his friendliness and his knowledge. At the same time, I was seeking a bid from another local company with a good reputation; however, I was not impressed with their sales person who came out and simply wrote down numbers of my existing equipment. Even though this company’s bid was less than yours, I made the decision based upon Bill’s knowledge and “can do” spirit. Now to the workers: Fred and Chico were the most efficient and hardest workers I could ever expect. Fred stayed on the job way past quitting time so we could have heat. Both workers were very conscientious and delivered labor and services far beyond what I had expected. I am very pleased with the final products. On Saturday, 25 January, after my installation was completed, my son, Jeremy Wright, called to report that he had no heat. I told him that I knew a man who would gladly take care of him. I called Bill. Bill asked if Jeremy wanted service that day or Sunday. I told him Monday would be fine. On Monday, Tim came and found and fixed the problems to Jeremy’s system within less than two hours. He reattached the emergency heating coils, attached the thermostat to the heating unit and replaced a 60 amp circuit breaker. Then he checked the Freon in the heat pump. Tim was a great worker just like Fred and Chico. My hat is off to these good people and for their concern for the home owner. Thank you and your company for providing such personable, knowledgeable and dedicated sales and service personnel. You have won both Jeremy and me as your newest dedicated customers. more

Use this service for more than 20+ years. Highly trained customer focused technicians. Recommend to all who want professional service for their heating and cooling needs. more

Professional technicians, always on time, do a great job with my periodic maintenance. more

Like always great service. more

Great Service! Friendly! more

I couldn't be more pleased. They came out the same day I called giving me the hour notice that I requested, which never happens. Russ was great to work with and very knowledgable. He repaired my airconditioner and also was great at many helpful ideas on how to improve it's efficiency. He even took me up to the attic to go over how my air/heat system worked and what to be on the lookout for. I would definately call them again! more

DSCR arrived on time and diagnosed the issue quickly and fixed it. The tech was clean, polite, competent, and friendly, answered questions, etc. My only issue is what I was charged for parts. I understand that any service company needs to make money and a good profit, but..... One of the line items on the invoice was a 30+5+440 capacitor (which assists the outside unit in kicking on). I was charged $121.00 for this item, which retails for about $13.00 on line, a standard item stocked on the service truck. more

Good service. more

I have been very pleased with the service and professionalism thus far! Please keep up the good work! more

always professional and they know their stuff more

Dominion is our service company. They are professional and on time. We have gotten to know the service techs over the years and they are a good group of guy's. They provide not only service but advice. more

I HAVE BEEN WITH DSCR for over 15 yrs THEY WILL GO THAT EXTRA MILE TO MAKE SURE YOU ARE completey HAPPY I WOULD ADVISE YOU TO JOIN THE COMFORT CLUB ITS WORTH EVERY PENNY, THE OFFICE PERSONAL ARE PROFESSIONAL WILL ANSWER ANY OR ALL YOUR QUESTIONS THE TECHS ARE ALL HIGHLY TRAIN AND VERY RESPECTFUL, CANT SAY ENOUGH I'VE BEEN WITH DSCR FOR OVER FIFTEEN YEARS AND WOULD NOT CHANGE TRY THEM YOU'LL BE HAPPY YOU DID more

We have used Dominion Service Company of Richmond for work in our home and at The William Byrd Senior Apartments;that I am the Property Manager of. The service department are top notch in taking care of my home issues and those at my apartment community. Highly recommend them to everyone! more

The unit at one of our stores blew out. We called several HVAC companies for quotes. Dominion came out right away. Provided competively priced quotes, and we ended up choosing Dominion to do the work. They were able to move forward in a timely fashion, secured a crane and permits with record time. more

I have always been impressed with DSCR, they are consistantly on time snd keep me informed as they do their work. more

As always - good job/ good recommendations / clean, efficient, prompt, :) joanie more

I am very pleased that they were able to repair an extisting unit that another company previously advised was "no good". more

See above. more

Very god more