Disaster Cleanup Services Inc

A day prior to our departure out of state for five weeks, our washing machine malfunctioned flooding our laundry room and leaking water down to our storage facility on a lower floor. Jeff Tong and his team did an outstanding job of clearing away our possessions, drying the affected areas, and checking for mold. Due to our absence, Jeff maintained contact with us long distance and was completely trustworthy. We felt that he really looked out for our interests. I would highly recommend him and Disaster Cleanup, Inc. for any type of situations like ours. Jim Lee more

I had the sewage system explode in the crawl space under my house. The service with Disaster Cleanup Services was great and they were really nice. I like to support local family owned businesses. They did not call me to tell me that they were coming to pick up their equipment. This was a problem because one of there pieces of equipment was in our garage. Their prices were very reasonable and I would use them again. I would recommend them. more

Disaster Cleanup Services has incredibly professional people. They know exactly how to locate the problem. They wouldn't give up until they were 100 percent sure that all the water was dried up. They are polite, have a great outlook and are incredibly patient. I couldn't say enough good about them. They search every nook and cranny to make sure everything is resolved. more

The team from Colorado Disaster Cleanup exceeded all of my expectations from the very first phone call all the way through the clean up process. My experience with these types of companies is being pressured to allow them to do whatever the insurance company will pay for, however they only did exactly what was needed...and the job got done right! Every member of the team was very knowledgable, very thorough, and very good at their job! Our hot water heater failed on a Friday morning, and we had relatives coming to town for the holidays on the following Monday. We went from total disaster to better than new with time to spare! If you have an unexpected emergency in your home Colorado Disaster Cleanup is the first call you should make! more

Everything with Disaster Cleanup Services was really great, until the end. I know that towards the end, they attempted to call me so they could return to finish the job. Unfortunately, they didn't call the right number, I have no idea what number they called, or where they left the message, so I wasn't able to be there to let them into my parents house. They just sat there knocking. It was critical for me to know when they could come out so I could be there since my parents are elderly and it would have been nice to know. That is the only negative thing I have to say about the experience. Everything turned out to be okay, luckily there was somebody there to let them in to finish. more

The folks from Disaster Cleanup were helpful to us in a difficult time. They cleaned up the mess and kept up apprised of what they were doing and what would be ahead. They were cautious with out pet indoor cats and careful to minimize the mess. It was evident that they knew what they were doing and they thoughtfully educated us about the process. more

It was Friday when we realized there was a leak between our first and second floors. Disaster Cleanup Services came quickly and assessed the situation very quickly. They had to tear out walls and all that, but they made it as convenient as possible for us, and everybody was friendly and helpful. They were very accommodating, pleasant, thorough, and hardworking, so I had a good experience. K. Mortimer more

I was given to Disaster Cleanup Services based on another referral, as opposed to looking for them directly. They were able to go in and do the clean up very quickly, they got the testing that it needed to have done, they got the bathroom put back together, and they did a little bit of additional work. I was a little bit dissatisfied with the additional work. I had to have them come back in to redo it, and it still wasn't a great job, but at that point I had decided that I was not going to deal with it anymore and that I just needed to get moving forward. I asked for an option to do additional work on top of that, but I never heard back from them on that. Also, after having an opportunity to look at the bill and think about it, although the overall bid was in accordance with some of the other ones I got, the methodology for billing left a tremendous amount of room for profit. RESPONSE FROM Disaster Cleanup Services: This is Gregg the owner of Disaster Cleanup Services. This project was given to us by another restoration company because at the time they were completely over booked. They asked us to come in and help so that Mr. Rupp would not have to wait. The price of the job was set by the other company. Also Mr. Rupp had agreed on the price before we even started the project.
As for his comment on not following up at the end of the project. We completed our work and the additional work was to be done by the original company. We performed the work he asked us to do and the additional work was discussed with the original company. I do not know why they did not follow up with him.
As you can see customer service is very important to our company. That is why we ask for our clients feedback. I am not happy that Mr. Rupp was not completely taken care of but with his project we were only involved in the middle of the project. more

We're on a bit of a hill, and the rain collapsed the window and flooded our basement. Disaster Cleanup Services came right out and were amazing to work with. They were very quick and understanding of my situation, both financially and physically. When they told me their estimate, I just started bawling, I couldn't believe it! They were so nice and negotiated with me so it wasn't as high in the end, which helped a lot. They got right to work and pulled up the carpet and were able to save it. They set the dryers up and asked before they did anything. They'd find water behind something and they'd ask before they tore things out. They weren't disruptive of the house as they worked. They just did their thing and it was very smooth going. I hope something like this won't happen again, but if it does, I'd call them again! more

Disaster Cleanup Services was definitely the best. I hope I don't have to recommend them, but if anybody needs them I would, and I already have. When my basement flooded, I called another company that was recommended to my wife. When they didn't show up, I had remembered seeing a disaster truck on the street about two days ago and the name really stuck in my mind. I got on the internet, found Disaster Cleanup Services, and called them. They said they would have someone out in an hour, which they did, and they were really energetic. They got here and got going to work, just piling in and taking complete control of the situation. more

Informative and polite group. Worked hard and cleaned up after themselves. Did a good job! more

I like the mitigation portion a lot during my experience with Disaster Cleanup Services. When Disaster Cleanup Services came in, they cleaned up after themselves and never left a mess. They were very helpful in getting me the most coverage from my insurance and giving me advice in the beginning of the process. Disaster Cleanup Services did some water clean up from some shower flooding in my unit. I would say that if you need someone on your side to deal with insurance, Disaster Cleanup Services is the company to have! more

In general it was a good experience. Disaster Cleanup Services was pretty prompt, very responsive, and helpful. The one thing that bothers me about it though is that there was a large discrepancy for what they would charge a home owner versus what they charge insurance. I know it's probably part of the business and everybody does it, but it's just kind of annoying. RESPONSE FROM Disaster Cleanup Services: This is Gregg Sargent the owner of Disaster Cleanup Services. When we do a job through insurance, the insurance companies require us to put what services we did into an estimating program called Xactimate. We put in each service that we perform and the program gives us a total to bill the insurance company.
With Mr. Bochman even though the insurance company took a while to decided to not cover his project we still went ahead and got the work done so that their home would not have additional issues.
Really the program decides what we charge.If the insurance company does not cover the project we offer our clients a cash price to help them out. We also do this because they pay when the job is completed.
This means we do not have to spend all that time collecting and following up with the insurance company which many times takes months. I hope this explains the difference in price. more

We had some water leak issues that we had to have some help with, so I just did a Google search and found Disaster Cleanup Services. They responded very quickly, professionally, and were just very, very friendly. We talked to three different companies who would do some remediation, but we just like these guys better. As far as doing the actual work, they were very clean, on time, didn't require a lot of direction, and they did it very quickly. more

Disaster Cleanup Services is a great company! They were very timely and responsive, and that's exactly what we wanted! Plus, they are a local company. If I had to use them again, I would, but I'm hoping this is my last time! I'd highly recommend their services to anybody! more

I hired Disaster Cleanup Services to perform water mitigation in my home after a flood. They did an okay job, but they seemed over-extended at times, like they were distracted by other jobs. I feel that at times they weren't doing the amount of monitoring they needed to. There was a period of about three days in the middle of the job where the equipment was failing, and though they eventually came out to fix the problem, the job took longer that it should have. In the end they solved my problem, but I thought they could have paid closer attention in order to make everything flow more smoothly. The directors of the company were very knowledgeable. They seemed confident in what they were doing--like they had a plan--but the subordinates may not have been completely on board. Whether or not they were spread between too many jobs, I don't know, but that seemed to be the case. I think Disaster Cleanup could improve from better communication between the management and the workforce. RESPONSE FROM Disaster Cleanup Services: This is Gregg the owner of Disaster Cleanup Services. We did have equipment that was tripping the breaker over the weekend. We sent a crew out on Sunday to fix the issue. This did add time to the drying process. I apoligize for the delay. If you ever have a water damage issue again I hope you feel comfortable calling us back. more

Disaster Cleanup Services are on the ball when it came to getting here and getting the work done. They were able to get here quickly even though it was a busy time for them and they had a lot of clients they were working with. They were very efficient about minimizing damage and were very communicative. They got their equipment in with no issues and got to work. They removed the moisture. Overall, I thought they did a very efficient job. However, the process is still ongoing, it's taking a little bit of time to get everything totally cleaned up, I'm not sure why that is. And it's still clear to me that they haven't cleaned out all of the contaminated areas yet. For example, under the washing machine and dryer, which were right next to the drain, it was obvious they hadn't been moved, I pulled out debris that had been caught under there, but clearly there is more contaminated material under there. Also, it looked like toilet paper had come back into the room from a drain, and instead of being picked up, it had been pressure washed and I found toilet paper under the hot water heater! When I pointed that out, they came back out and did it again, but the toilet paper is still there! This was disappointing, because the rest of their service and work was so good. But I found their attention-to-detail was lacking when it came to cleaning. I did think they worked really well with us and with our insurance company. They were great with providing information and photos to our insurance in a timely manner. Also, I thought they did a good job inventorying everything. They really worked with us! RESPONSE FROM Disaster Cleanup Services: Francis when I read your review I was concerned with how your home was cleaned. So I spoke with our technician who went out to your home the second time. He assumed that the first crew had washed under the washing machine and dryer. That was a mistake. We should never assume. So I apoligize for the lack of detail on the final cleaning. This is not common for our technicians and we will make sure we do not assume it has already been done in the future. If you have any concerns still please call our office at 877-591=0911. Yours was a large project and I am glad everything has went smoothly with your insurance company. I hope if you have any others water damage problems in the future you will feel comfortable calling us. more

I had a flood due to a washing machine malfunction and I ended up with 9 hours worth of water. I called my insurance company and they suggested that I called their preferred provider, so I did. They came out and just told me not to spend the $500 deductible and just buy a box fine. I said that ain't right, because with 9 hours worth of water the could be mold, and it was 98 degrees out and the house stunk to high heaven. I called Disaster Cleanup Services and they were out in 2 hours. The popped the floorboards, they popped the baseboards, and they found mold. What I really liked about them was that they were so confident that my insurance would cover the work that they added an addendum to the contract, stating that I would not be liable if my insurance did not cover the work. They were professionals. They knew the deal. more

Our basement flooded in the middle of the night. We called someone and he referred us to Disaster Cleanup Services. We called them and thankfully, they were able to come out pretty quickly. All in all, I think the whole process was fine as far as having a flooded basement goes. I thought the service was good. I hope I never have to go through that again. more

It's been a real good experience with Disaster Cleanup Services, I'm just really one of those people that doesn't rate anything too highly because they can always do better. My experience with them began when my husband and I came home after a long weekend and our spare toilet had a broken water supply. Water was shooting like a fountain in our home! We don't know when it broke, but as we walked in the backdoor it squished and kept getting worse toward the bathroom. The whole downstairs was where the water went, and it was kind of a shock to see it. It was overwhelming, and we really didn't know what to do. We called our insurance agent and were told that they deal with a company and that we could find their number on the internet. We went on the internet to look, and I was looking for someone local, but I couldn't find anything, then I came across Disaster Cleanup Services, who ended up being the closest. I called them and they happened to be very prompt. They got to my house as quickly as possibly for the length of drive they had to drive. Harold & Laurie Kitzman more