Disaster Cleanup Services Inc

Disaster Cleanup Services did what they promised to do. They cleaned up some rooms after a flood had happened. They also cut some drywall and did an investigation to see about asbestos. They had the right equipment to dry everything out, and it was done quickly. more

When my tenants originally contacted Disaster Cleanup Services, they gave them the impression that they would be there immediately. But then when the tenant called, he asked where they were and realized that he wasn't going to get there in an hour. Meanwhile, there was three inches of water in the unit. They felt a little mislead about the timeliness of the service provided. The cleanup itself seemed to go well. There was some weird time gaps. It seemed like a hurry up and wait. They did a ton of clean-up over the first two days and then there wasn't anything. They seemed to be waiting to find out whether or not we would file an insurance claim and seemed like they were waiting to find out how it was going to be paid. This didn't seem very honest to me. When I did speak with the gentleman regarding the services. He said to me comments that implied that the cost would change depending on how it was going to be paid for. It sounded like they would charge more if the insurance was paying for it. He didn't say that, but it seemed like he wanted me to feel like the damage was enough that I needed to file an insurance claim so they could make more money off of it. At the time, I was at a funeral and the damage was a very important unit to me. He said things like "You might lose your tenant" and I didn't like that added to my stress. It seemed like they were making it the worst case scenario so they could make the most money as possible. This is how it appeared to me. Disaster Cleanup were able to successfully dry out all of the water. The work was completed satisfactory. At the end of the day, they did what they said they'd do in terms of getting the water out of the floors. RESPONSE FROM Disaster Cleanup Services: This is Gregg Sargent the Owner of Disaster Cleanup Services. I would first like to apologize to Miya if she felt that our intention was to charge more if the job went through insurance. This job to my knowledge involved 4 separate units the insurance company and the HOA. So we did respond quickly the first 2 days to try and prevent any further damage. We also try very hard to communicate with the party that is going to be paying for the damages so they understand the process and what is needed to be done. This does take a few days when so many people are involved. This project also required that we test for asbestos before any major demolition happened. This does take additional time get lab results and ensure every ones safety. At Disaster Cleanup Services we strive to make sure all parties involved understand the process, and communication takes place with the person or company paying for those services. more

Disaster Cleanup Services have been to my house twice. We had a sewer overflow in the basement. They were very prompt in responding. They were very friendly, very professional. It was a pretty nasty job and they were professional about the whole thing. They were very efficient and they did a thorough job. Everything met my expectations. That's why I hired them a second time. Hopefully there will not be a third time! I felt like their rates were reasonable. They held to their initial estimate. more

We had a leak from one of our pipes that made a hole in our ceiling. Disaster Cleanup Services came on Sunday, came when we needed them, did the job on time, and it looks good. This was my first time using them and although it was a very good experience, it will hopefully be the last time I will need to use them. more

We had a water crisis in our basement, and Disaster Cleanup Services were the first to come to the scene. They took charge of every aspect of cleaning and told me what had to happen next. They basically held my hand through the whole process, and I appreciated that so much. They are honestly amazing, even hooking me up with the right way to work with the insurance agency! more

This is the company you want when you have a disaster to take care of! They are knowledgeable about every step that needs to be taken from crisis to conclusion! Easy to get ahold of, and prompt and thorough. If you're lucky, you'll get Tom S. on the job!!! more

Disaster Cleanup Services got on the job and really got to working on things. They worked on flood mitigation and they moved drywall and furniture and everything for me. They did a good job, showed up on time, and got it done quickly. more

Disaster Cleanup Services came to cleanup a flood in my basement. They were on time, they showed up the day I called, and they did a good job. They sent out 2 workers and they were great! more

Disaster Cleanup Services did water damage mitigation, mold mitigation, and some demolition to the damaged part of my home. It was great. The workers were pretty friendly in general. When the insurance company issued the check to me to pay them, they were extremely pushy about it. I had a great experience with them until it came time for them to be paid. I was bugged 4 times over about 2 days because the check was in the mail. They treated me like they were a collection agency. I didn't have the funds to give them because it was still in the mail. I did talk with them about it. Other than that, they did a great job. more

Disaster Cleanup Services sent out Gregg and he is awesome. One of the other guys they sent out had an attitude and he was younger. Overall, a good experience, if it was just Gregg doing the work it would be 5 stars across. more

We had a leak in the house and there was damage to the carpet and the wall. Disaster Cleanup Service were referred to us. They came quickly and did what they said they would do. They removed the damaged material, dried up the space, and did a great job. They didn't make a mess. They performed their services adequately. more

Disaster Cleanup Services tore down my kitchen and got a subcontractor to rebuilt my kitchen. They were efficient. They kept me informed every step of the way and were professional all around. I'd recommend them to anyone who needs help with cleaning up damage to their home. more

Disaster Cleanup Services came quickly when I had my flood and quickly assessed what needed to be done. They got right on drying out my home and removing the damaged flooring. They helped us put it all back together and it looks beautiful. They care deeply about the customers they are serving and they are very honest and dependable. more

I had some water damage and called Disaster Cleanup Services. The guy came out right away. He communicated very well and was a very nice gentleman. He was very professional and did the work quickly. Disaster Cleanup Services had to leave the drying mechanism longer than they were supposed to because they had a big job. It was no problem for me but they let me know ahead of time and told me if it was an inconvenience, they would come pick it up. They communicated very well. more

They followed through with everything. They always kept in very good communication with me, which was most important out of everything. more

Disaster Cleanup Services came and did the job they were supposed to do, for the most part. I felt their follow up with me was lacking and I also felt that one of their supervisors was a little dishonest. This was my first time using them and it turned out fine. I like Gregg, but he needs to take a second look at his supervisor, Glen. more

They came over and asked what needed to be done, then set up fans and whatever else was needed. I was kind of disappointed because they didn't get all of the water up and a lot of it soaked into my carpet. Other than that though I was fine with the service. more

Disaster Cleanup Services responded faster than anyone else. Once I spoke to them, they were there in an hour or so. They removed the carpet and mitigated the water damage. They were very helpful in an extremely stressful situation. more

It seemed like a popular week for major disasters in our area and our disaster was only minor so we were pushed off a bit. The equipment ran in our house for awhile but I didn't really mind. more

I was very impressed with them right from the start. I had a disaster with a sewer, and they came here with the plumbers. The way they handled everything was very professional. They knew what they were doing and I just kind of stood back and watched. more