Desert Dunes Animal Hospital

This clinic is mostly interested in taking as much money as possible. My cat had a respiratory infection. They required an unnecessary culture. I paid over $200 and my cat received NO TREATMENT. NONE. No antibiotics. It was a complete waste of money. On a previous visit. I brought in a stray cat to be neutered. He tested positive for FIV, so he had to be euthanized. That cost $250 for the 90 minutes he was at the clinic. I though VCA was bad, but this clinic is the most expensive veterinary clinic anywhere. more

Good job DDAH employes for putting your heart into it more

5 stars always! (in all categories) more

I had an issue with my dog, and I was really scared, because I didn't know what to do. A neighbor of mine recommended Desert Dunes Animal Hospital. She said that one of the doctors that worked there actually owned the practice. She liked them a lot because she said even though it was a big hospital, it felt a little like a home town type of veterinarian. When I called them, they were able to see me right away. As it turned out, my dog was very ill and they saved her life. Everyone was so nice and so helpful. I will most definitely return to them. more

My ""SON"" Rox is a 3 yr old 4 lb yorkie who is my world he was vomiting and had black stools for 2 days after extreme letahagy came about I rushed him to Desert Dunes Animal Hospital and we were worked in right away the front staff even cared enough to send a nurse from the back to make sure rox was not in such a bad condition that he should be rushed to the back. He was okay enough to wait in my arms to be seen by the doctor. After X-rays and bloodwork he was diagnosed with pancreatitis he had to be hospitalized for 4-5 days but even though I have never left my son any where I felt OK leaving him there after I saw how some of the techs were treating the hospitalized patients with such great care through the room windows. Glad to report my son is doing great and we since have continued going to desert dunes animal hospital after this episode because I didnt feel as if they wanted to do stuff just to make a buck. I was even able to visit during his stay. His cage was always full of blankies and clean money well spent! more

I have a 4 yr old doberman that was urinating uncontrollably after we left for a weekend vacation with a dog sitter. I meet Dr Emswiller who was a very straight forward but thorough Doctor. He was Diagnosed with Diabetes Insipidus after some necessary lab testing to figure out what was going on. Not only did I receive a call back to come and discuss the results he even printed out handouts so I could better understand our babies situation. Thanks to Dr Emswiller our dog is back to normal and we are continuing care at Desert Dunes Animal Hospital. Every 3 months we need Bloodwork to check on his status. The front staff knows us by name and everyone seems to genuinlly care about Titan. I wont go anywhere else. more

My Maltese, Skip, is a special needs dog. When I moved to the Palm Desert area, I was very concerned about finding a good doctor for him. I read all the reviews I could find online, and then asked my neighbors also. Even though some of the reviews on this hospital were not so good on this site, I was still most commonly referred to them. I took my chances. I called and asked so many questions, and they were so helpful. I took Skippy in for just an exam and to get to know the doctor, and I was really impressed. Just three months after this, Skippy got sick. He was vomiting and defecating everywhere. When I called, they had the doctor call me back the same day, and not only did Dr. Connor call me by name, he was ready with solutions. He gave me medicine, and offered a lot of great advice. Since then I have brought Skip back for check ups and he's doing great. I really appreciate them taking the time to comfort a worried Mom! I will definitely take Skip there from now on. more

All I can say is that Desert Dunes is amazing in every way!!!!!!! My puppy had come in with Parvovirus around 8 weeks old and thanks to the treatment, care and education this hospital's staff and Dr had given me on how to treat this disease he survived! My Talon is now 17 months old,happy,strong ,healthy and loving!!!! Reading some of these negative comments made me very upset....people need to understand animals and people are the same when it comes to illnesses. Some illnesses can easily be detected with testing and some may never be diagnosed. It is easy to complain and point fingers but ALL doctors are human.THEY ARE NOT GOD. They do there best with what they can.Losing a pet is heart breaking and I know I have had to put down a few of my own in my lifetime but the time comes when you should be educated enough in your life to know not every medical issue can be treated or even diagnosed. Some things are just not fixable! As for the money end of it..........everyone is aware medical bills are outrageous and yes this is an unfortunate problem but the prices are generally the same everywhere. High medical bills either for ourselves or our pets dose not make a Dr or clinic incompetent! I highly recommend this Hospital to everyone and I can guarantee so would my Talon!!!!!!!!!! more

Telephone employee tells you one thing, Assistant to veterinarian confirms at appointment and you walk out after five minutes with a $130 receipt. They might be having money problems....if you can't trust them, then what? more

I brought in my dog December 12th to be examined. Lucy had been short of breath, lethargic, generally not herself. I waited a couple hours while tests were run. All tests came back favorable or inconclusive. I was sent home with antibiotics and a cough suppressant. The antibiotics seemed to help, but only marginally, and Lucy never returned back to normal. Tragically, Lucy passed away in the early morning of the 22nd, and just having finished the antibiotic prescription. Although the sincerity and customer service that followed the examination (staff called for several days following the appointment to follow up), I do think that from a veterinary standpoint someone should have asked further questions from a case involving an animal with problematic symptoms yet returned all normal test results. More thinking outside the box and less “cure with a pill” protocol. Perhaps this could have changed the nature of this review. \r more

Excellent doctors and attentive staff! more

Rox is a 3 yr old 4 lb yorkie who is my world he was vomiting and had black stools for 2 days after extreme letahagy came about I rushed him to Desert Dunes Animal Hospital and we were worked in right away the front staff even cared enough to send a nurse from the back to make sure rox was not in such a bad condition that he should be rushed to the back. He was okay enough to wait in my arms to be seen by the doctor. After X-rays and bloodwork he was diagnosed with pancreatitis he had to be hospitalized for 4-5 days but even though I have never left my son any where I felt OK leaving him there after I saw how some of the techs were treating the hospitalized patients with such great care through the room windows. Glad to report my son is doing great and we since have continued going to desert dunes animal hospital after this episode because I didnt feel as if they wanted to do stuff just to make a buck. I was even able to visit during his stay. His cage was always full of blankies and clean money well spent! more

Henry Randazzo, DVM, Desert Dunes Animal Hospital, Bermuda Dunes, Ca., continually sold me on deep dental cleaning for my beloved 13 y/o female Golden Retriever using anesthesia. Kona wasan old dog with no cavities, no dental problems, and no periodontal disease. As a result of using anesthesia on an old dog, she suffered a massive stroke immediately after the procedurer, but regardless, she was discharged from the animal hospital that same day. I was told it was just the effects from the anesthesia and it would wear off. It didn't and I paid over $3000 to another veterinarian to help her recover. She recently died as a result of a 2nd stroke precipitated by the first stroke, precipitated by the use of the anesthesia. The question becomes, why would a Vet ""sell"" a beloved pet owner on the use an anesthetic on an old dog with no cavities, no dental problems, and no periodontal disease? What would be the advantage and what is the down side? Wouldn't you think the vet would err on the side of caution and do no harm? It was an unconscionable act which resulted in the death of a very dear and beloved family member, my very best friend and companion of nearly 14 years. I went to tremendous lengths to insure Kona's good health and well-being and spent thousands and thousands of dollars on her medical needs over the years. The vet refused to reimburse for his dastardly deed, nearly $800, and never once said I am sorry for your loss. The abuse to my dog and the physical and emotional trauma to me and my family has been debilitating and his actions reprehensible. I cry every day, all day and now take anti-depressants, and am heartbroken and suffering more than words could ever describe. I trusted Henry Randazzo and believed him to be the expert and to do the right thing. Surely he knew what's best for my baby, or so I believed. Cons: Did not err on the side of caution. ""Physician shall do no harm"" more