Dependable Mulch

They guaranteed a prompt delivery and that's exactly what i got. My mulch was delivered right on time and the completed install was beautiful. more

AVOID AT ALL COSTS!!\r Dependable Mulch, affiliated with Rousseau more

Undependable Mulch!!!!!!! Ordered and paid for topsoil on May 13, 2011. Delivery truck struck the side of my house causing $2000 worth of damage. Almost two months later-no resolution of the damage to my house. Numerous calls to Jason Diller, John, Chris Rousseau (owner) results in many promises but no action, no apology , no refund, no repairs to my house! I had to go up to the place of business to get any response at all. Jason Diller, though listed as ""manager"" is in reality a minion who claims he does not have the authority to assist you. He is the person I encountered at their office. My interaction with him revolved around his repetitive, constant muttering of the words ""point of reference"" in what I can only assume was a misguided attempt to appear intelligent. Note to Jason, if you feel the need to perseverate on a phrase you should choose one that actually applies to the situation at hand. In this case the words ""vicarious liability"" would have been a good choice. These people are the lowest of the low. The Rousseau family that owns and operates the business is known for bad business practices, according to one landscaper I spoke with recently. They have an ""F"" rating by the Better Business Bureau and do not belong to the local Chamber of Commerce, probably because of their poor customer service history. Avoid at all costs! Pictures of my damaged house are posted above. more

This is not a legitimate business, rather more like a criminal enterprise. They SHOULD and probably will end up being CRIMINALLY prosecuted! They don't pay their suppliers or their employees ; so of course customers get bad service. As far as customers are concerned, they really don't give a rats ass about them. Some customers credit cards have been DELIBERATELY double or overcharged, for products they didn't receive for months; if ever. This is ONE of their scams they have used to get an interest free loan; at the expense of the customer and credit card company. I can go on and on but am limited by what I can write here. In closing, every negative review written about this ""company"" is a far too common occurrence; for people who have dealt with them. Check out the BBB for more negative reviews. Avoid Undependable mulch like the plague! more

Please people beware!!! I paid 4 weeks ago for mulch I still do not have. I tried calling and got the same run around, ""yes, we will definitely be there tomorrow"". No mulch ever came, so today because they NEVER answer the phone or VM's I went in to get my money back. I asked Jason if he had anything to say for the company and was told ""nothing I could say would make it better"". Well Jason ""sorry"" would have gone a loooong way. All in all do not do business with these people they are as UNdependable as they come. Shady, Shady, Shady. BTW spoke to one of my neighbors today and she is waiting for rocks for 1 month!! Unbelievable, what are the chances???? Just an update it is now 2 months later and still no money back, and the neighbor I talked about is also still waiting for her money and was told by Jason ""I am not a magician"". I didn't realize that to refund someones money you had to be a magician. The only thing left to do is to file a police report with the Wycoff police!!! more

Promise after promise for delivery. Nobody answers phone or returns messages. Paid up front and now have to go try to get money back. Stay away from this company. go to Mulch Express or RER in River Dale. Bad news these people from Dependable Mulch. Dependable my ass !!! more

We prepaid and ordered Mulch from them to be delivered at the end of April. May 14th, no mulch only excuse after excuse. I can't even get a person on the telephone to get my money refunded. They have been HORRIFIC from beginning to whenever this debacle ends. DO NOT EVER USE THEM. THEY DO NOT DESERVE YOUR BUSINESS! more

Dependable is about the last word I would use to describe this company's service. I ordered mulch on April 1 and six weeks, two reschedules and two no shows later, the mulch was still not delivered. There was no phone call the second time they didn't show on the appointed date. When I called to complain, the customer service person could care less that I was unhappy. I asked for a refund and a confirmation that the transaction was cancelled. They didn't even do that properly. Don't get sucked in by the price. Shop elsewhere. This company is not worth the aggravation. more

We tried this company this year and will never make the mistake again! I can't tell you about the product because they still havent delivered. I ordered and paid for the mulch in March and scheduled my delivery for 10 days ago. Now today they tell me they have no product left and scheduled me for next week. So far I have made 4 appointments with them. They have been very obnoxious on the phone and don't seem to care about disappointing their customers. They just keep blaming everyone and everything else. buyer beware!!! They want their money upfront but don't deliver! more

Used to do business with Dependable Mulch for a couple years, however this year was pathetic at best. I ordered my mulch a month and a half before I needed it, and made sure I could get helpers to arrive on that day. I set up everything and waitted for their ""12 oclock"" delivery time, yet it never came. I called, they said they would call back, but to no avail. 5 oclock rolled around - still no mulch. So, i called and rescheduled for next thursday where i was promised I would get my mulch. Guess what? Didn't come. They apologized and said it would be delivered friday at 8 oclock, first thing. What do I do? I make my friends wake up early to help spread and 6 hours later they still have not come. I'm leaving today as they know so I won't have time to spread the mulch before I go. The company is awful - never returned a call, never delievered my mulch, NOT DEPENDABLE at all. I hope you reading this will move on from this company, probably the most pathetic low-lifes I have ever seen running a business. more

i order compost over the phone ""dude"" on the phone John was nice and personal schedule my delivery he said i can squeez you in 2 weeks. (i""ve normally had it delivered within 2 days from another company but they were no longer in business, and saw that they charged my account. i called to verify and they said that yes, we charge it right away cus it's discounted etc. along story short 2 week wait cus of weather and scheduling ended up 6 weeks later. no return calls etc. i'm calling to cancel the order and hoping that they refund my credit card. everyone you speak to is really nice on the phone... but when there is a problem, no one calls you back and they give you alot of run around. i don't know how they stay in business. they should just call there business ""unreliable mulch"" tried to speak to the owner chris after having had spoken to vp jason. but still to no avail.... no solid answers or accountability. i've never experienced anything like this before. never pay up front. finally spoke to the mother of chris, barbara... she first told me there is no need to talk about it.. i couldn't believe she even said that to me... i finally told her that i couldn't believe she ran her business as such. etc. i did tell her you shouldn't sell a product if you can't deliever... she made lots of excuses..i told her that's not my problem.. you're the owner it's your job etc.and basically told me that she doesn't care cus she makes a lot of money.... don't use this company they suck! more

After using this company for 2 years, I am leaving them. They take payment in full months before they deliver the product. I will never do it again. Paid in full in March (to save $$), wasn't installed until JUNE !!! Numerous phone calls, no call backs - no satisfaction - no refund offered. The product is very good, but It should be installed in April or May - NOT JUNE ! I'll never pay up front again !!!! more

THIS COMPANY IS A SCAM, THEY ARE VERY UNRELIABLE, THEY MISSED TWO SCHEDULED APPOINTMENTS. THEY DON'T CALL YOU BACK, THEY DON'T ANSWER EMAIL INQUIRIES. THEY ARE JUST OF BUCH OF LYING LOW LIFES. THEY EVEN PROMISED A 1/2 A CHORD OF ""FREE"" WOOD AND THEY NEVER SHOWED UP OR CALLED US BACK. more

Very DEPENDABLE Services! And best pricing...I have been ordering Mulch, Top Soil, and Firewood from these guys for over 8 years. Not always on time but do deliver a quality product at prices that I have not been able find elsewhere. Think cause they are the source...they manufacture their mulches and firewood. My neighbor saved over $2000.00 on their installation of Hemlock mulch. Their landscaper charges over $3200.00 and Dependable did the job (with a better looking hemlock mulch) for under $1000.00. Try them out and SAVE BIG $. We all need to save during these economic times... Pros: BEST Selection of Mulches, Top Soil, and Firewood in NJ Cons: non more

Finally got the wood..A whole cord..and guess what..75% of it is wet. The dry ones i thought were dry are wet also. What a friggin loser company this is. Waste of 220 $$ ... Cons: Late Delivery more