Cut Price Spas Pools-Billiards

This was the only pool company who had the answers to why our pool was staining. Too much manganese. They gave us some absorbic acid to pour in pool and the problem was fixed right away. Two other companies in RI could only suggest resurfacing our brand new pool and were too quick to draw up estimates $$$. Definitely a big fan of this pool store. more

Bought a Down East 5 person spa at the 2009 Providence Home Show. It ran fine until the middle of May 2010 when it kept tripping the breaker. I called repeatedly day after day and they failed to pick up the phone so I could only leave a message, I finally got a return call from a service person who said it would be two weeks before I would get a service call because ""this is their busy time"" or something like that. I asked if I could help diagnose the problem to speed up the repair. ...Long story short. June 5th and a part is on back-order and my spa is still out of service. Pros: Initialy friendly and eager to sell Cons: Poor service and parts availability more

The staff is very friendly and they might think they're helpful but they're not. They hire a bunch of kids, tell them how to test pool water and let them run the place. I had a problem with my pool water. I took it in several times and these kids tested it, handed me a $25 bottle of something, told me to dump it in and sent me on my way. When it didn't work I went back, they handed me another bottle of the same stuff, saying it probably needed more. That didn't work either, so now I'd wasted $50 and several trips to their store. When I asked to speak with someone with more experience (than an 18 yr old) I was told that no one was available. I left my phone number and was never called back. I called several times the following day, but they do not answer the phone. I was forced to leave a message. Big surprise, they didn't call me back. It seems that they're very helpful and friendly when you are buying something expensive from them, but when it comes to guidance and customer service they are horrible. In all, I left 4 messages, none of which were returned. After waiting a week for them to call me back I called another pool company in my area and they came right out to test my water and trouble shoot. Cut Price is a great place to shop at if you don't mind being blown off continuously. I do not recommend wasting your time with this company unless you like being ignored. Pros: Lots of people on staff ready to sell you something Cons: Kids that run the place are rude, unhelpful and not too knowledgable more

My sister had ordered a pool from cutprice a couple of years ago and had a great experience, so i decided to get one from them as well. I was hesitant since they're a little over an hour away. I ordered a pool and had it delivered to my home in two days. They walked me through some of the basic pool care tips in person and over the phone. And when I needed to return something, they took it back no problem, even sent people to take it out of my vehicle. They're prices are competitive, service friendly, quality impeccible. I would certainly recommend them. Ask for Kristin...she was wonderful. Pros: the employees have a high quality of product knowledge and are kind and sincere Cons: they don't always answer the phone, it goes to the answering machine more

Excellent Company!!! Helpful, knowledgable and friendly. The staff knows how to make your\r visit as easy as possible. more