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Businiess name:
Cut Price Spas Pools-Billiards
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Review by:
citysearch c.
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Review content:
The staff is very friendly and they might think they're helpful but they're not. They hire a bunch of kids, tell them how to test pool water and let them run the place. I had a problem with my pool water. I took it in several times and these kids tested it, handed me a $25 bottle of something, told me to dump it in and sent me on my way. When it didn't work I went back, they handed me another bottle of the same stuff, saying it probably needed more. That didn't work either, so now I'd wasted $50 and several trips to their store. When I asked to speak with someone with more experience (than an 18 yr old) I was told that no one was available. I left my phone number and was never called back. I called several times the following day, but they do not answer the phone. I was forced to leave a message. Big surprise, they didn't call me back. It seems that they're very helpful and friendly when you are buying something expensive from them, but when it comes to guidance and customer service they are horrible. In all, I left 4 messages, none of which were returned. After waiting a week for them to call me back I called another pool company in my area and they came right out to test my water and trouble shoot. Cut Price is a great place to shop at if you don't mind being blown off continuously. I do not recommend wasting your time with this company unless you like being ignored.
Pros: Lots of people on staff ready to sell you something
Cons: Kids that run the place are rude, unhelpful and not too knowledgable
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