Criswell Chevrolet Of Gaithersburg

I really appreciated Doug's sincere attempt at helping me to obtaintransportation. He is friendly, cordial, approachable, not pushy, and wasconstantly giving me helpful advice thru the whole buying process. He even wentout of his way to contact a potential lanlord for me as I was looking for aplace to live in Frederick.I personally have always hated to purchase a vehicle of any kind from anyone.And although I still do not like to purchase a vehicle. Doug Levene made myexperience as painless as possible. I would like to thank especially Doug andthe rest of the Criswell team. I really enjoy my new vehicle. more

Everyone was very friendly and helpful. I had to leave twice and come back and Arsalan made everything very easy. Jackie got us through the financing very quickly too more

We were searching for a Chevy Cruze. We knew exactly what we wanted as far as options, color and accessories. We did numerous searches on various websites and could not find the ""right"" car. I went to Criswell's website, did my search and found exactly what I wanted. When we showed up at Criswell, we were not swarmed by over aggressive saleman. They were very casual in their approach. We saw the car we wanted and the remaining process went very smooth.We dealt with Dan Drayton. He was very knowledgable of the vehicle we were purchasing. He even took the time to activate my bluetooth before we left withour new car. From the price negotiation to the final closing, everyone acted very professional and knowledgable. I would definitely recommend my family and friends to Criswell. more

Russell Carter worked very hard to ensure I got the deal I wanted on a new Chevy Cruze, making the experience very professional and quick. He provided tons of information so I could make an informed choice and was extremely friendly too. I highly recommend working with him and will go out of my way to buy from this dealership again in the future! more

Outstanding service from everybody involved Brian Geist, Joey Ryall and Steve Krantz. Would recommened to family and friends to buy a car or truck from Criswell Chevrolet more

I drove 300 miles round trip to conduct business with this dealership! 2 reasons, I finally found a dealership that had more knowledge then myself about the Chevy Volt, and they had with out question..... the best pricing around! I tried to complete the same deal at a few dealerships in my area, and not one of them were able to come close! Stefan did a great job, criswell gave him all the support he needed to do his job right. If your in the market.... I highly recommend you give Stefan a call! more

Just bought my 2012 Corvette from Criswell. I've been doing my homework and looking at inventory for months, and when I decided to buy Criswell had just what I wanted in stock. They helped us get in and out with not hassles and with the deal I wanted. My salesman, Stefan new the product well and was very helpful. I'm a Va resident and I really appreciated that Criswell handles all of the Va. paperwork. Made my decision to go there easier. more

Outstanding Service! Excellent dealership. Our sales rep, Russell Carter, was great and eager to help us. We didn't feel pressure. We have gone to other dealerships, but Russell made our experience so easy and relax. In fact, the entire Criswell folks were very nice and helpful. I will recommend this dealership any time. I love, love my volt!!!!! more

I'd like to thank Stefan Kube for a great car-buying experience. I appreciated his no-pressure approach when I test drove and bought my new Chevrolet Equinox LTZ from Criswell last week. Stefan competently answered my questions without telling me how the Equinox was the greatest vehicle in the history of the world, how the price was going to expire in five minutes and without trying silly salesman tricks on me. I also appreciated that I didn't need to deal with multiple salesmen and that the overall car-buying back and forth was very quick and efficient. I'd highly recommend Stefan and Criswell, especially when I compare them to some of their competition (a salesman from another dealership keeps calling me, even after I told him that I had already bought the car more

Sorryfor the delay in responding. Actually, the service rep person called, reminding me about my 3 month service check-up, and that prompted me to go thru all the paperwork I received when I first bought the car; including the reminder that there was a ""rate your experience"" email and card.\r Mike Furman did a super job for me while I was considering the purchase of my car. I had some questions and he was right on top of it with answers. He worked some numbers when it came to pricing and I appreciated all his effort. I wondered about a few accessories, and he gave me the correct advice. On the day that I picked up the car, he was very helpful, showed sincere interest, and took his time talking me thru all the options and operations of the car.\r A couple people have asked me about my car, and I've told them that I bought it at Criswell, and that they have a huge selection, reasonably priced. So I'm trying to help with more sales\r more

I didn't buy a car after my test drive / first visit with Russell, however, I did tell Russell that I really felt compelled because I liked him so much. In the end, he accepted my decision and made certain that I knew I could come back to him at any time. Russell continued to follow up with me and through his last follow up regarding an additional incentive available to me he convinced me to buy my 2012 Equinox LTZ AWD. \r Russell was very professional, courteous, and I didn't feel like he was taking advantage of me. As a woman shopping for a car by herself, I was very wary that I might be seen as an easy 'mark.' Russell never made me feel that way and I did trust him that he was giving me the best deal possible and that I would be taken care of at Criswell Chevrolet. That's why I've given the rating I have and why I would always recommend family and friends looking for a car to contact Russell.\r more

Great experience no hassles and they treated us real nice I wish I had the money to buy a new Malibu and corvette . Mr. Criswell even came over to talk to us don’t see that very often. more

In January Jim convinced my son and myself that the 2012 Chevy Sonic wan a safe and economical vehicle. As my son drove the car, it proved to be a quality car, but on June 25th it proved to be a very safe car. My son was involved with an accident with a 2,000 pound cow. The car was damaged beyond repair after it flipped over and caught fire. The seat belt and air bags did their work, as my son emerged with only minor injuries. We went back to Jim Sell and bought yet another 2012 Chevy Sonic. We are very pleased and thank Chevrolet for building such a safe vehicle. I have always owned GM cars and this event further convinces me that my vehicle choices will remain with General Motors. Thank you more

Here again, Gary was very patient with me and helpful in ordering it through the facotory since there was no 2LT in the whole area that had the power rear lift gate which I wanted so he added it to the order and got it done for me, he was detailed and explained everything thoroughly to me. more

Let me first say that from the first day I walked into your Chevrolet dealership to inquire about the Chevrolet Equinox I was greeted by Gary Gold and was greatly impressed with his courteous manner and professionalism. His excellent knowledge and explanation of the Equinox’s various features helped us understand the vehicle better.We are now proud owners of a new Equinox 2LT. more

Upon my arrival at Criswell Chevrolet I was directed to Mr. Ivan Vergara, Body Shop Estimator, who works for Matt ingson. Service Director. I recently had a bad situation and needed repair. I explained to Mr. Vergara the situation and he provided me with prompt service and the accurate quote for repair of the vehicle. His commitment to performing his duties was highly evident by his personal demanor and prompt response to my questions and even offered alternatives. more

Dear Mr. Criswell, \r I would like to compliment your firm on the extraordinary service your Mr. Peter Eaton provided my son and I in purchasing a used car from Criswell recently. My son is a US Marine, recently returned home from his deployment in Afghahistan. He came home for the first time foloowing his return on New Year’s Eve and said he wanted my help buying a used. I told him that I would help, but I warned that New Year’s Eve is not exactly the best time for a first-time car buyer with no credit history to purchase a car, but I’d see what I could do. If he had a specific car and dealership to start with. He provided your firm and HHR which he’d seen advertised online as his pick.\r Mr. Eaton’s help was extraordinary, helping us through all the paperwork for what I thought would have been a truly daunting process. He walked us through the process of getting me to co-sign for a loan at rates preferable to any available to us, North Carolina registration (my son is based at Camp Lejeune there) with a permanent address in Washington DC. We drover the car home on New Year’s Eve, the essential parts of a difficult process already started.\r Mr. Eaton is credit to your field and your firm and is to be highly recommended and complimented for the extraordinary service he provided us.\r more

You should know that it was Mike more

I wish more people were like Julie our sales rep. Criswell train the sales people very well. I just wanted to thank everyone and specially Julie. more

I received a Criswell customer service card to complete. For me the card is not enough to say how much I appreciate your service. I was looking for a car by myself in other dealerships and I had some very bad experiences that made me not trust anyone. So, I decided to call my friends to go with me and they took me to Criswell. We were welcomed by Mr. Hoffman and he began to assist us in finding a vehicle to meet my needs. In fact, one of my friends assisting me, who is very much into cars, told us all that he had never seen a salesman so honest and willing to help a client. Most of all, I sincerely appreciate Mr. Hoffman's willingness to listen my personal struggle. I will most certainly be telling all my friends about the wonderful service I received both from Mr. Hoffman and by Criswell in general. And I will definitely return in the future to purchase another vehicle. Mr. Hoffman makes a difference working at CRISWELL. We found a great salesman and a friend who gave us loyal support along the way. So, please accept this extra ""thank you"" to Criswell for helping me find a vehicle and offering a great and honest deal. I am completely satisfied with CRISWELL treatment. more