Cox Business Service

Absolute nightmare to deal with. When we got a replacement cable box because ours had bad reception, we were given an older box, the wrong kind which would not hook up properly, AND she had created a whole new cable account for us for reasons we never understood. We went back and had a different employee who gave us the right box, but never did fully correct the double billing. Because of the high cost, the double billing, mediocre reception and bad service, we decided to cancel cable and keep internet. I was told that it would take them two weeks to disconnect cable but I would not be charged for those weeks. Unfortunately, I was, and was also still being billed for next month's cable even though I no longer had it. After six phone calls in a month, I finally had to ask for a supervisor. Half the representatives could not help me at all, the other half made small improvements, but never managed to fully correct my bill. I finally asked for a supervisor, who said I could only get two months of credit for their error, even though they overcharged me for four months, and she also tried to get me to pay for cable for dates after I had canceled. The internet, meanwhile, has been pretty good. We get a good speed and the modem we bought from them lasted seven years before it gave up the ghost. We have some outages here and there but they rarely last very long, and when I've had technical problems and need my connection reset, their automated system is good, and all but one of the tech help people have been just fine. The cost is a little pricey but this is a small town with very few options. more

As a student at Kansas State, I am on a budget. My roomates and I opted to spend extra to get HD channels, DVR, and HBO. I couldn't be more disappointed in what we received for our money. Our HBO on Demand work about 10% of the time, the rest of the time all we get is "We are unable to fulfill your request at this time. We apologize for any inconvenience." Aside from lack of HBO, As a student at Kansas State, I am on a budget. My roomates and I opted to spend extra to get HD channels, DVR, and HBO. I couldn't be more disappointed in what we received for our money. Our HBO on Demand work about 10% of the time, the rest of the time all we get is "We are unable to fulfill your request at this time. We apologize for any inconvenience." Aside from lack of HBO, our signal is constantly being lost (this is cable, not satellite). I am very disappointed and angry that we spent so much money on a service that doesn't deliver. Highly recommend that you think twice before dishing out your money to Cox. our signal is constantly being lost (this is cable, not satellite). I am very disappointed and angry that we spent so much money on a service that doesn't deliver. Highly recommend that you think twice before dishing out your money to Cox. more

I have been a Cox Communications customer for three years. I use basic cable and cable internet. I feel like the prices I pay for the services I receive is a major rip-off. I wish I was in an area that offered more options, but Cox is the monopoly in Manhattan. I've called their customer service dept on a few occasions. It's always at least a 15 minutes phone call with the majority of that time spent on hold. Also, I made an appointment for them to install the internet recently. I had the appointment scheduled one month in advance, but the serviceman didn't show up. So, I had to call and reschedule for the following week. Anyway, I'm not impressed with their service, but I wont' change because they are the best option in this town. more