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Businiess name:
Cox Business Service
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Review by:
Guest
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Review content:
Absolute nightmare to deal with. When we got a replacement cable box because ours had bad reception, we were given an older box, the wrong kind which would not hook up properly, AND she had created a whole new cable account for us for reasons we never understood. We went back and had a different employee who gave us the right box, but never did fully correct the double billing. Because of the high cost, the double billing, mediocre reception and bad service, we decided to cancel cable and keep internet. I was told that it would take them two weeks to disconnect cable but I would not be charged for those weeks. Unfortunately, I was, and was also still being billed for next month's cable even though I no longer had it. After six phone calls in a month, I finally had to ask for a supervisor. Half the representatives could not help me at all, the other half made small improvements, but never managed to fully correct my bill. I finally asked for a supervisor, who said I could only get two months of credit for their error, even though they overcharged me for four months, and she also tried to get me to pay for cable for dates after I had canceled.
The internet, meanwhile, has been pretty good. We get a good speed and the modem we bought from them lasted seven years before it gave up the ghost. We have some outages here and there but they rarely last very long, and when I've had technical problems and need my connection reset, their automated system is good, and all but one of the tech help people have been just fine. The cost is a little pricey but this is a small town with very few options.
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