Fred Broom, service professional, provided me with information about my hot water heater problem. He explained the problem in terms I could understand and gave me the option, and prices, for repair or replacement, explained that since my unit was 11 years old I should take that into consideration. Since I am a widow, I wanted my daughter's input, and he spoke with her on the phone. She agreed that I needed a new unit and that the one he recommended was a good brand. He covered my floors with plastic to prevent damage as they moved the old unit out and brought the new one in. From the time he entered my house until he finished installing my new water heater he was polite, courteous, and mindful of the fact that I do not hear well and always spoke clearly. I was very comfortable having him in my house. Before he left, he assured me that if I had any questions or problems I could call and they would be taken care of.
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