Computer NERDZ! of Kansas City, Inc.

I was very satisfied with the service from Computer NERDZ!. I called Computer NERDZ! this morning and by 1:45pm Paul arrived at my home. My computer problems were corrected, and Paul gave me some great ideas to keep my computer secure and operating at max efficiency. more

Brian answered all of my questions and put my mind at rest about my computer problems. He was very polite and professional. It was a pleasure meeting him. more

I had a very good experience working with Jason and my computer was repaired as promised. more

My husband was above brilliant when it came to computers. Other people came to him for help and he was always able to fix the problem whether it be small and obvious or difficult and complex. The down side is that I never had to do anything with our computers other than use them. He kept them up-to-date and protected. After he died last September I have been able to sail along on what he already established. However computers and their programs evolve, must be maintained, replaced, or updated. The signs of infection were all too clear. I thought I was covered. I tried to update, but it just made things worse. Slowness and then inability to get to selected websites without another (definitely unwanted) website popping up instead. (So much for Cox cable protection). So I shut everything down and called Computer NERDZ!. They were able to send a tech the next day. Enter Derek, on time, calm, pleasant, and without making me feel like a stupid old woman. Efficiently and effectively getting to the core of the problem (infected computer due to relying on outdated programs) and clean it up. He brought the computer up to date from windows 6 to windows 8. Suggested several security programs letting me decide which to go with without pressuring me into any one of them. And when I explained the problems I was having trying to enter and then download family pictures to a disk was able to show me how to do it. Efficient, meticulous, respectful, and polite. I will definitely be calling Computer NERDZ! for any future problems and will be asking for preferred NERDZ! Derek. Thank you so much. more

Chris did a great job and accomplished all the tasks I needed to be done. Very professional and personable. more

I think you guys are great. We have used Computer NERDZ! quite a few times over the years and we keep going back. If I am speaking with someone about computer issues I don't hesitate to recommend NERDZ! to assist them. In fact, my father became a new customer last week upon my recommendation. When I spoke with him earlier today to let him know that it was my turn to call for help he assured me that he was happy with the service he received and then thanked me for the recommendation. Getting one of those from my father was good feeling, if you know what I mean. Pros: customer service, technicians are awesome, always helpful Cons: none! more

When Paul was in training, he downloaded a patch that helped an older program of mine to work; that was a God-send. (And since I'm a minister, that's really special!) So I'll always be grateful for the extra special service Paul gave me that time. He went way above and beyond what he had to do. Pros: customer service, technicians are great Cons: none! more

Comp. nerdz started coming out a few months ago. 1st time they came out was 2 clean up computer so it would run faster. It was working great until about an hour after they left when our computer became pop-up central & started playing music by itself. We dealt w/ it until the internet stopped working. We called them out & paid once again to have them fix it. They let us know they put some different spyware on that would prevent that problem from occuring in the future & were confused who put on the last ""outdated"" spyware 4 us (COMPUTER NERDZ DID). Yet again, a month later, the internet quit working. We called them out AGAIN. Paid a guy to sit here for 2 hours before he said he couldn't figure it out. Then we paid for them to take it to the shop, then paid for him to re-deliver it. It was working great until about 2 hours after they left...(I had checked about 3 emails) then my internet quit working again. I called immediately to tell them the problem wasn't fixed. They came out yet again today to tell me that the 3 emails I checked from my family in that 10 minutes after they left gave me the same horrible trojan & caused my internet not to work again. It took him another 2 hours to figure this out, add some other different ""better"" spyware/internet & charge me again. I was so livid at this point, I couldn't even think straight. My computer has only gotten worse since they started coming out. They keep telling me that they have fixed the problem & have put some different stuff on there that will work better. My question is ""IF SOMETHING WORKS BETTER THEN THE LAST THING, WHY WASN'T THAT PUT ON THERE IN THE 1ST PLACE"". It's like they are almost rigging my computer so it will continue to have problems & we will have to continue to keep calling them back out & pay more money. I think we have paid them close to $1,500.00 in the last 5 months. SERIOUSLY, this time was the last straw. BAD COMPANY! I will NEVER use them again! more