Cobalt Broadband Corporation

I had this service briefly when I was in college. It was OK. The speed wasn't fast, but it wasn't slow either. It took FOREVER to get installed. The customer service was terrible. However, it's now three years later and I've got a negative item on my credit report that I now have to dispute. Stay away from Cobalt. more

If you want to listen to someone who knows what they are talking about listen to me. I have tried it all...I have tried air cards, satellite, dial-up, and the list goes on...I am VERY SATISFIED with Cobalt. They don't limit how much I download/upload, are cheaper than most services, and faster. If the service is as bad as what some of these people are saying why would they keep it? That doesn't make sense at all. Secondly, how would they even be able to get online to constantly write bad reviews if their service was so slow or so unreliable. Just try it, you have a trial period...if you don't like it they will give you your money back. It is the best you are going to get living out here in rural America. more

First, you need to ignore the fake reviews written in all caps by Cobalt employees. Very amateur. Notice the dates they were written. Second, I am a real Cobalt customer in the Bellville area and have been blogging steadily about their poor service, and have posted all the entries here: cobaltsucks dot wordpress dot com You can see cold, hard proof of how bad their service is on a weekly basis. Their customer service is is worst I have ever seen. They don't answer the phone, they don't make repairs on the weekends, and they BLAME the CUSTOMER for anything they can get away with. The guy above is right...they have an F at the Better Biz Bureau and they have also been banned from the Bellville Chamber of Commerce due to so many complaints in our area. more

Check with the Better Business Bureau. Cobalt Broadband has a F RATING, the WORST you can get! Look carefully at the other reviews, its fairly obvious they are written by the same person from writing style, and the dead giveaways...all caps and exclamation marks! Customer service is poor, we have had chronic upload speed issues for over a year now, typically only 10% of download speed. Online gaming is impossible. Cobalt relies upon the fact that most people in rural areas don't have an alternative to their service. Please, CHECK WITH THE BETTER BUSINESS BUREAU, and then make your decision informed. Pros: can't think of one Cons: horrible customer service more

I recommend this service to everyone especially people wanting to work from home! It is fantastic and affordable...you can do so many things without wasting your day away with dial up or getting charged for going over a certain limit like with Hughes Net! Pros: fast, affordable, no limitation, always-on connection! Cons: contract...thats about it more

COBALT HAS EXCELLENT CUSTOMER SERVICE. AT COBALT THEY ARE VERY HELPFUL , IN THE SENSE THAT THEY CALLED BACK PROMPTLT AFTER MY PHONE CALLS REGARDLESS OF IT BEING A CUSTOMER SERVICE, TECH SUPPORT OR JUST GENERAL CONCERN REGARDING MY ACCOUNT. I HAVE BEEN A COBALT CUSTOMER SINCE 2006. I HAVE READ THE REVIEWS AND MY EXPERIENCE WITH COBALT BROADBAND CORP HAS NEVER BEEN ANYTHING LIKE THESE REVIEWS I READ......I REPEAT NEVER, AND IT JUST MAKES ME WONDER ABOUT HOW MANY OF THESE DEROGATORY REVIEWS ARE FACTS. Pros: GREAT HIGH SPEED SERVICE more

LET ME START OFF BY SAYING THAT COBALT WAS INTRODUCED TO ME BY MY NEIGHBOR AND I AM A PLEASED CUSTOMER PERSONALLY. MYSELF AN MY HUSBAND DID OUR RESEARCH ON COBALT AND UPON SIGNING UP WE HAD A FREE TRIAL FOR 30 DAYS WHICH IS NOT OFFERED TOO MANY PLACES ITS EITHER YOU'RE IN OR YOU'RE OUT. NEEDLESS TO SAY WE ARE GLAD WE WENT WITH OUR GUT FEELING. WE NOW DONT UNDERSTASND WHAT ALL THE BASHING WAS ABOUT. I AM ABLE TO STAY AT HOME WITH MY 4 CHILDREN AND ALSO SELL ON EBAY FROM HOME. MY 4 CHILDREN ARE ABLE TO DO HOMEWORK AND GAME PLAYING, THANKS TO COBALT. I WOULD HIGHLY AND STRONGLY RECCOMED THEM TO ANYONE WHO IS SEEKING INTERNET SERVICE. ONCE AGAIN THANK YOU COBALT. Pros: INTERNET SERVICE Cons: So Far so Gooood more

I live in the country which has always been an extreme hassle with commuting back forth to school. I started with Cobalt about two years ago and i have saved so much time and gas because I can actually take online college courses! This has made my life so much easier because I am able to have a full time job and go to school at the same time. I can actually pay my loans off because I work and not have to drive every day to all of my classes. I recommend this service to everyone and especially those wanting to get ahead and be able to do homework and online classes at home! Thank you, Thank you! Pros: fast, reliable, no limits on upload/download, no phone line! more

Okay, I wrote a review not to long ago giving Cobal only 2.5 stars plus stating that they had both good and bad service. I stated that I would change from them. Well I tried. I went to Wildblue for 3 days. I had to upgrade to their fastest package in order to get some true speed as compared to Cobalt when Cobalt was being good. Went back to Cobalt because teenagers in the house could not utilize satellite internet for online first shooter gaming plus I was having to pay double what I was paying for Cobalt. I finally got to speak with someone but it was only when I went through NEW Sales that someone responded. They said a new T1 was coming very soon to my area if not already there. I think it is. My upload and download speeds have more than doubled now. I am still not 100% satisfied yet only because I think Cobalt can be better at customer service and over all operations but in the Waller, TX/Prairie View,TX area, satellite is not the alternative if you want to game and have Voice over. I can recommend Cobalt to those who are in need of the latter type of set up. Pros: Most of the time, better than dial up and you can do gaming and voiceover Cons: Still have far too many outages and customer service is lacking more

My experience with Cobalt was not pleasant. Basically I threw away my $42.00 a month for over a year and had to threaten legal action in order to be released from my contract. I was plauged with problems from the beginning of my contract. And when I tried to get in touch with someone MONDAY THRU FRIDAY, they wouldn't return my phone calls. They had one competent technician. Most of the time I was told it was my router that was bad but after going without a router, the problems still existed. The service was so slow that I was unable to access the internet for months at a time. My parents dial up is faster than Cobalt. I'm happy to say that I've found another provider for my rural area but had I not, dial up would have been the better option. I was also not impressed with the owner of Cobalt. He was rude and accused me of lying in order to get out of my contract. I'm so glad to be done with this company and would go without internet for the rest of my life if Cobalt was the only other option. Pros: None as of the end of my service. Cons: Wasted over $400 paying for a service I never recieved. Slower than dial up, rude management, imcompetant technicians, long contract. more

Cobalt, they are the best thing someone out in the country can get, sattelite internet isnt any good, and so does dial up, the guys going around posting all this **** about cobalt being bad and such, the technical support is only bad because they arent there on weekends and holidays, you should be glad, thier americans, your not calling into india to talk to someone that you can barely understand, they take days off just like we do. the service is great, i always get great download and upload speeds that are BETTER!! then most of my friends in town that have ATT, or Verizon. Cobalt is NOT a bad ISP, they are very VERY good, do not hesitate to get them, but make sure you do research on your terms and such and make sure you get your pole's tied down Pros: its high speed internet for people out in the country, beggers cant be choosers Cons: they are off on weekends and holidays, but so are we? more

Cobalt Bboadband does not live up to their hype. They have horrible customer service, they cannot accomodate their customers, and they did not hold up their end of a two year contract I signed with them. Despite many documented problems we had with service, their owner has refused to refund our original $250 equipment deposit. I stuck it out with them for one year hoping things would get better. When it didn't, and I got tired of paying them $41.99 for high speed internet, and getting speeds slower than dial up, I got fed up and told them I wanted out of my contract so I could go elsewhere. After arguing with the owner, who accused me of lying about my internet problems, he reluctantly agreed to refund one month of service, but not my $250. I've yet to see anything, and once again I can't get anyone to call me back. In the last email I received from the owner of Cobalt, he copied it to his attorney. I will never do business with them again. Th Pros: I can't think of anything good to say about this company. My experience was horrible. Cons: Slow Internet Speeds, Horrible Customer Service, Expensive Start up, Long Contract, Incompetant Management, Unwillingness to right their wrongs more