I had been a loyal customer of Christie Salon for 7 years. Their customer service has truly been getting worse and worse. The final straw was when I ended up with BURNT SKIN all over my body and 2 HOLES IN MY FACE.
A few days before I was to leave on a trip to Mexico for my birthday, I had gone to Christie?s for face threading, underarm, Brazilian & full leg wax and a pedicure. First, they had mixed up my appointment and didn?t have me down for half my services (this is NOT uncommon for them). Second, they broke up my Brazilian waxing into two sessions so they could get someone else?s pedicure in between. Third, even though I repeatedly protested about the wax being too hot, Allah continued to burn my skin. Fourth, since they had mixed up my appointment, there was no time for my full leg wax. Fifth, I had to wait longer and Allah ended up convincing me to get my face waxed. She was in such a rush, that it didn?t matter once again that the wax was too hot. She ended up taking 2 chunks of skin out of my chin. One chunk was the size of a toothbrush head. Not only did they pretend that it was nothing but they kept trying to cover up my missing skin with concealer. They told me to find some witch-hazel. They said minor things like this happen all the time. Actually, it should not happen at all and it is not minor.
Lastly, they even had the nerve to want to charge me for the services even though they totally botched my appointment and was making me leave with no leg wax, burnt armpits, burnt Brazilian and 2 holes on my face right before my big birthday trip. It was only after some more arguing and my telling them I was going to review them online did they agreed to just let me pay for the pedicure. They LIED to me saying they were going to send me a gift card for all my trouble. It?s been almost a month and NOTHING. Even more, if I had paid for my waxing services, I would have been overcharged. Check your bill if you go you might end up paying more than listed.
Pros: Rosetta for threading/waxing, Nubia for pedicures
Cons: overpriced, rude, other people's skin on instruments for pedi/mani, don't care if you get burned or lose skin, customer loyalty means nothing, they lie, overbook appointments, misbook appointments
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