I have been going to this salon for years and the customer service counter has yet to change. My colorist is amazing but everytime I call for an appointment, I am put on hold for over ten minutes every time and when they finally pick up the phone, it's like I am a bother to them. Excluding Jeri, everyone else behind that counter, especially Lisa, is so nasty and unprofessional, it is the absolute worst service EVER! Recently, I called for an appointment, was on hold for nine minutes and when Lisa picked up the phone, she asked what I wanted. As I was trying to tell her, she kept talking the the person nearest to her, paying no attention to what I said. So after repeating what I wanted three times, she just gave me a time and then hung up on me. I wasn't even asked if the time was good or not, she just hung up on me with no goodbye. If the owner had some compassion for her customers, she should better control her customer service counter or get new people to work for her that are a lot more pleasant.
Pros: Hair colorist Amanda and Savana
Cons: Reception desk
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