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Cavallino Collision Ctr

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1880 W Bayshore Rd
Palo Alto, CA 94303

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(650) 326-9800
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Automotive

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Auto Repair & Service

Reviews
( 235 )
( 1 )
( 1 )
( 0 )
( 3 )

Best

I have lived in Menlo Park for 35 years, and for me there is no other body shop than Cavallino. I remember the first time I went there and saw they did Ferrari's, and figured the...

Worst

I had the greatest time there. I mean even though I spent all but less than 10 minutes in total time in their office, my car spent a full 30 days there. Their customer service was...

Very good and friendly 9/20/2010

They are very good. They are friendly and good with the follow up. more

GREAT 9/15/2010

GREAT company to deal with!!! more

Perfect job 9/7/2010

Awesome work by a group that really does care to do the perfect job. more

Communicated well 9/3/2010

They were very friendly and communicated with me all the time and gave me updates more

Jonathan was great 9/2/2010

They were friendly and informative. And they took my rental back for me. Jonathan was great. more

Easy to work with 8/30/2010

They were informative. Friendly and easy to work with? more

On time and correct 8/23/2010

They did what they promised on time and correctly more

Clean facility and very organized! 8/10/2010

It was fast and professional. The facility is clean and appears organized and they did a great job more

Been treated well for 20 years 8/6/2010

We don't go anywhere other than there because they do a great job. We have been treated well for 20 years more

Highly recommended! 8/3/2010

First class work at a fair price. more

Very attentive 7/29/2010

It was good and they had very good customer service. And Jaiver was very attentive more

Professional services 7/27/2010

They are professional the people are very helpful and it is a good place to get your car repaired? more

Very attentive! 7/21/2010

It was good and they had very good customer service. And Jaiver was very attentive more

Very accomodating 7/12/2010

They made it very easy to pick up the rental car. They were very helpful and accomodating. They took care of everything. more

Great customer service 7/7/2010

They have great customer service. They are very helpful and they made it a great experience. more

Very easy! 7/1/2010

They made it very easy. They were nice people."" more

Wouldn't do it again. Ever. 7/21/2009

This shop was recommended to me by a friend, but unfortunately my experience was horrible. The shop did some repairs and full paint on my car. The body was not sanded properly and the surface was not fully flat prior to painting and is now uneven in appearance. There were also contaminants on the body surface that were left and painted over (little hairs from a brush etc.). Further, they did not contact me prior to painting for my final sign-off, as I had requested. Not everything they touched was done horribly, but the car must be repainted now due to poor workmanship and substandard quality control, and that is unacceptable. After seeing my car and the work that was done, my friend who recommended the shop in the first place apologized for having sent me there. Now, I'll try to warn you; find a better shop for your car. Cons: Poor quality, poor communication. more

the final word in quality 9/14/2008

I race a Porsche in SCCA competition and drive a new Turbo. When I crashed it, not my fault, I asked some race mechanics at the track if they knew who did the best job with street cars. Two different souces said I should checkout Cavallino. They used to fix only Ferraris but now do all types of body repairs. Being a life long car guy I am always less than impressed with automotive service shops, but not this time. Cavallino worked with my insurance company to insure they paid to repair my car the right way and it only cost me the time to get it there and pick it up when done. But I drove straight to my mechanic at the dealership and had them recheck everything, and not one minor item was out of factory specification and Jim sid if I hadent told him about the accident he would not have been able to tell. They are amazing, and comming from me that says it all. Pros: fantastic more

Excellent service! 7/17/2008

Some fool ran into my Mercedes, can you believe she said she just didn't see me. Anyway, a friend told me about Cavallinos, she said just dial 1-800 Crashed and they will handle the rest. It was true, they told me what I needed to know, arranged for a rental car and coached me on how to deal with the claims department. They made the repairs and when they were finished they drove my car to Livermore & waited while the sign painter re-painted the pin stripes so that I wouldn?t have to wait another 3 or 4 days to get back in my car. That to me is excellent service, and the car is working fine. I can say enough about the service from Cavallino! Pros: Excellent customer service, they really care. more

Highest quality body repair! 6/28/2008

I had a severe impact and nearly totalled my car, but now everything is perfect again. The staff at Cavallino explained everything to me and kept me posted all during the process. I had a few issues with the insurance company but Cavallino help resolve the issue and now I can't say enough about them. I highly recommend Cavallino, and as a car guy I know quality when I see it. They are honest and trustworthy. Pros: Super clean facility, very professional more
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Additional information
  • Hours: Mon-Thu 7:30am-5:30pm, Fri 7:30am-5pm
  • Neighborhoods: East Palo Alto
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