Casey Automotive

4.7
173 reviews
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id: 26730387
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138 N Northwest Hwy
Palatine, IL 60067

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(847) 934-6602
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Auto Repair Shop

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Reviews
( 144 )
( 16 )
( 0 )
( 5 )
( 8 )

Best

These guys are the best. They explain things clearly, work with you however they need to get your car in, and their work is excellent. They will even offer you a loaner vehical ...

Worst

Don't come here if you need work done. Drive over 40 minutes and arrived on Saturday before 9 am only for them to tell me they're not taking any more cars in and I can't get my c...

Respectful Polite #1 in Service 4/17/2018

Arrived yesterday morning before doors opened. There were 4 in front of me. Doors opened promptly. Full staff ready and waiting to help. Polite and pleasant! Out in lass than 5 minutes. My car is old and needed a lot of work. Dennis called me and gave me a full description and breakdown of what was needed. I ended up taking the car somewhere else as a family member was able to get me a break. I explained this to Dennis when I went to get the car and understood. Highly recommend this place for overall customer satisfaction. They are efficient, knowledgeable, and great to deal with! more
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very very good service for all I needed 4/12/2018

I cant recommend this business enough because of the fair way they deal with customers and they explain what is needed and why, more
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Work well done, and managed 3/21/2018

A well run operation! I'm a regular customer and will remain so! more
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Simply the best! 2/9/2018

I’ve been taking our vehicles to Casey’s ( Palatine ) for the past 5 years or so . Pete, Jesse and the rest of staff have consistently provided excellent, knowledgeable service and I’ve never had any issues with any of the work they’ve done . They’ve saved me thousands of dollars on the ridiculous quotes provided to me by local car dealerships . The best part about Casey ( shout out to Pete in particular) is that they have never tried to sell me anything I actually didn’t need. I’ve recommended Casey to friends and associates many times and will continue to do so . Why? Because they are simply the best . more
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Going Above and Beyond 2/7/2018

I first came to Casey Automotive via my Dad's recommendation. I had some structural repairs and break work done. Later I returned due to an issue related to the original repairs. It came to pass that they went above and beyond what I could of imagined to correct the issue and even correct non-related issues they didn't have to. I remember thinking "you don't have to do that" yet they did! I had a 14 year old car that was barely functional yet they put in all this extra time/labor/etc to fix a list of various items (thermastat issue, key ignition issue...the list goes on) and make the car much more functional. I feel this experience here says a lot about the quality of the "Value System" of the people at Casey Automotive. I respect them going HIGH above what would be reasonably expected here and making a significant difference for me on my end. Thank you to Mike and everyone else involved in making this happen. In a way, I feel speechless. more
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Honest car mechanics 1/20/2018

Great local shop. Always fix it right the first time. more
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Great work and very honest! 1/16/2018

Have been to Casey's a few times for work. Never felt pressured to do unnecessary repairs. Easy to work with and would recommend to others! more
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30+ Year Customer...Can't Say Enough Good Things 12/28/2017

As we watch both products and services rapidly deteriorate, I am more than happy that Casey remains a local stalwart. It's not just the service, it's also the relationships they make and maintain. They have serviced my automobiles for 30 years, never had an issue. Recently, my Subaru went in for new brakes, outstanding result, as usual. But, what was so memorable was that I needed a new wheel bearing, which wasn't detected when I was in the week before. Not only did Pete waive the labor cost of that service, they completed that add-on work within a couple hours. That simple act cements my relationship even further - Pete, their Manager, is just outstanding. They justly deserve the accolades. more
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Great auto repair and best customer sevice 12/3/2017

I have been a customer at Casey's Auto for about 4 years. I' am very happy with the service and honesty of the experience mechanics , Pete and Jesse. I would recommend Casey to all my friends and family. RESPONSE FROM Casey Automotive: Thank you Jeff for your review and continued business! We appreciate your feedback. more
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Always dependable quality service and priced fairly 10/26/2017

We have been a customer of Casey Automotive for seven years. They are always honest in their dealings and stand behind their work, which by the way has been excellent, and helpful with advice regarding any future service that maybe be around the corner. more
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RE: Request to drop review because of FALSE INFO 10/12/2017

I am writing this because Casey Automotive requested I drop a poor review I posted because they say I posted "False Information" - I did NOT. I got a bulb replaced on my car a couple months back and Casey charged me $50.00! I have the receipt and if Casey Automotive would like to CONTACT me, I will be happy to produce it. If they would like to refund what ever they think is fair for changing a bulb that took 5 minutes, I will be happy to take it down. You have my EMAIL address if you would like to follow up with me. Until then my review stands. more
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Excellences 9/19/2017

I've been using Casey's since I moved to Palatine...20+ years! Never had I had a bad experience here. And I own 4 cars! Friendly service and great explanations of repairs required. Thumbs up to Pete, Jessie and the whole team!! more
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WILL NEVER BRING A CAR BACK!! 9/17/2017

WORSE PLACE!!! TOOK IN FOR WHEEL BARRING (BRYAN WHOS SUPPOSEDLY THE BEST TECH THEIR SAID IT WAS NOT) GUESS WHAT WENT ELSE WHERE AND IT WAS MY FN WHEEL BARRING AND HUB!!!! YOU GUYS ARE LUCKY IT DIDN'T BREAK MY AXLE CAUSE I WOULD SHUT YOUR SHOP DOWN., I HAVE TOLD EVERYONE I KNOE THAT USE TO COME TO YOU TO NEVER EVER GO BACK!!! AND THE WAY YOUR STAFF HANDLES THINGS IS A JOKE! more
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Prompt & correct diagnosis of my car's needs 9/6/2017

The automotive engineers & technicians at Casey did me yet another SOLID favor this week--bringing to my attention minor electrical component failures which led to other problems. They pointed out how one piece (electrical relay on my Buick) was impacting another and leading to weird, intermittent behavior. The happy ending for me is that with Casey's long experience in fixing a wide range of vehicles--from a whole lot of different manufacturers--they were able to recognize a part failure that can go bad on GM's of a certain age. Thank goodness for their skill & training --they quickly diagnosed then rectified the problem--so I can continue (blissfully) down the road! Thanks CASEY!! more
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Oil change 9/2/2017

Returning customer and needed an oil change. Went in at 9:30 on a Saturday and was told no can do. We aren't taking anymore oil chsnges. How about Tuesday first thing in the morning . I like most people work! This is how returning customers are treated. Pretty disappointed. Maybe think about allowing appointments instead of disappointing a customer. RESPONSE FROM Casey Automotive: Thank you for taking the time to give us your feedback. As you can understand, Saturday is our busiest day of the week. For over 41 years now, our family has been operating on a first come first served basis. We do this in order to service as many cars as we possibly can and to insure each vehicle gets the quality time that is required. We are very sorry to have inconvenienced you. If you're available in the mornings, we open at 7:30 am. That is the best time to come in for a quick oil change. You can always call us ahead of time to see if there is a wait time. more
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No appointments taken 9/2/2017

Don't come here if you need work done. Drive over 40 minutes and arrived on Saturday before 9 am only for them to tell me they're not taking any more cars in and I can't get my car in until Tuesday( Labor Day Monday). Used to like this place but not worth it anymore and I'll start to look at auto repair local to me. Hint for business, learn how to create a schedule and make appointments. I will not be back. RESPONSE FROM Casey Automotive: Thank you for taking the time to give us your feedback. As you can understand, Saturday is our busiest day of the week. For over 41 years now, our family has been operating on a first come first served basis. We do this in order to service as many cars as we possibly can and to insure each vehicle gets the quality time that is required. We have two other locations if one better suites you in Arlington Heights or Streamwood. If you're available in the mornings, we open at 7:30 am. That is the best time to come in for prompt service. You can always call us ahead to see if there is a wait time. We are very sorry to have inconvenienced you. more
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Great auto repair with the best customer service 8/22/2017

Our family has been coming here with all of our cars for several years. The service is above and beyond. They explain everything that's going on with your car, what service you'll need in the future, etc. Gabe is always so helpful and goes out of his way to take care of our family vehicles. We would highly recommend Casey's to everyone! more
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Great local mechanic 8/8/2017

Love Casey's! Been coming here for years. They always do a great job and are totally honest about whT needs to get fixed right away and what can wait. RESPONSE FROM Casey Automotive: Thank you Cindy for your feedback. Our family appreciates your business. We look forward to continuing to meet all of your car care needs! more
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Great auto repair shop. 8/8/2017

These guys are honest and treated me and everyone I have referred to them respectfully and fairly. They do excellent work and are competitively priced. It is nice to have a Auto repair business you can count on. RESPONSE FROM Casey Automotive: Thank you Carl for your feedback. Our family greatly appreciates your business and your referrals!! more
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