Bruno Air Conditioning recently came to my home to for a routine cleaning of my A/C unit. During the process, the technician told me that the round run cap (45+3 MFD 440V) was worn, leaking oil and should be replaced. I asked how much; he said $350, and he had one in his truck and could replace it right then. I was concerned that the price sounded excessive, so I googled it and saw that I could order one on Amazon for $11.76! I showed him the page on line, and he confirmed that it was the correct part. He said "there's nothing wrong with making a profit." I asked him if it would be all right for me to order it myself and have him return to install it. He said he would for a $75 service fee. But he never informed me in the first place that I could save $250 that way. He offered me that alternative only because I had found out the actual price of the item. Making a profit is fine, but a mark-up of nearly 3000% is price gouging. This is a company that takes advantage of its customers. One can only wonder how many elderly and unsuspecting consumers were gouged by Bruno Air Conditioning. Before you let these people into your home, hold on to your wallet and count your silverware.
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