Brown W E Inc

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915 Monticello Rd
Charlottesville, VA 22902

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(800) 345-0390
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Reviews
( 298 )
( 15 )
( 1 )
( 1 )
( 6 )

Best

I called to get a bid to replace an AC unit. The phone was answered by a person who immediately was able to assist me. The Owner came out the next day and provided an excellent ...

Worst

Quick response, as always. Excellent workmanship. Gave 4 options for repair/replacement with advantages/disadvantages of each. We've used them since 1977, for hvac, plumbing, and ...

Great service. 11/17/2018

We have used W.E. Brown for years. They are always courteous on the phone and prompt to make house visits to solve problems. Great service and great quality work. Highly recommend. more

Generator maintenance 11/14/2018

Contracted with WE Brown to do annual Generac generator maintenance. Office staff was nice to work with, promptly sent information, called to confirm appointment, handled payment with credit card over the phone. Technician was promptly here at the appointed time, asked good questions about the generator operation, completed the entire work within an hour, and reassured all was fine. Nice people to work with. A local competitor dropped us for the annual maintenance plan with virtually no notice (they said they didn’t do that work anymore when I called to schedule the service) and no recommendation regarding a replacement. WE Brown gladly took on the work. Very helpful and will continue to use them for all our needs. more

Water quality 11/9/2018

Daniel exhibited a thorough understanding of water testing. He provided a water treatment option for correcting the acidic condition found in the water. His knowledge of plumbing and water quality is to be admired. more

Matt at WE Brown 11/8/2018

Matt was excellent, as always. He does a careful and thorough job, and answers all questions. He is on time and polite. more

Excellent response! 11/6/2018

The technician came within 2 hours of the call and fixed our hot water heater. more

Electrical Service 11/6/2018

We were so pleased with the service provided by Justin, the electrician. He was here on time as promised and installed our flood lights without a hitch! more

excellence 11/2/2018

Excellent service from both the dispatcher and technician. more

Furnace service 11/1/2018

Just as overnight temperatures dropped into the 40s and 30s, a furnace component (the large fan or blower) failed. This furnace came with our house when we bought it new. W.E. Brown has maintained it from new. It is not a brand that W.E. Brown sells, but company technicians have kept it running well. With this component failure, we understood that the conservative strategy would involve replacing the furnace rather than waiting for one component after another to fail. At first, we wanted to replace it with a complete W.E. Brown system, but getting the necessary design and estimating work done took longer than we had — no complaint about this: issues were complicated, and other commitments came first. In the end, we decided because of discomfort in the house simply to replace the fan, as the technician did promptly. That’s it: complicated problem, less-than optimal solution, our choice. It works well for us now. J more

Very satisfied 10/31/2018

Excellent service more

Excellent service and result 10/29/2018

I had two plumbing issues that occurred only intermittently. The technician was able to diagnose and resolve both. I would note that another plumber was not able to figure out one of the issues when I earlier had contacted the business. The technician was very professional and answered all my questions. I would highly recommend W. E. Brown and the particular technician more

Excellent Service 10/29/2018

I always enjoy talking to Jennifer. She's so accommodating when setting up a schedule and friendly to talk to. Daniel is an expert plumber. He has been so helpful, not only with what he is scheduled to do or fix, but also with other plumbing issues or problems I might have. I truly appreciated all he does for me. more

Saturday (10/27/18) water leak 10/27/2018

Had a water leak in the basement on the cold water side in one of the copper pipes. Called WE Brown and they said they would be out at 5:30pm. The technician came out a little before 5:30pm and the leak was fixed right at or before 5:30pm. Great service and nice technician. Thank you. more

Busyday 10/26/2018

The gentleman who came to check out my furnace was polite, knowledgeable, friendly, answered questions. Good experience. more

Water break from meter 10/24/2018

Very knowable and explained all the steps needed to fix the problem. more

twice yearly maintenance 10/22/2018

Friendly polite competent and on time, explained every thing, exactly what one wants from an HVAC person... more

Sam Walker 10/22/2018

We had an emergency on Sunday. Water was leaking all over the floor in the area next to our heat pump. Sent for emergency service from W.E. Brown. Got quick response, but Sam could find no immediate cause of the leak. He persisted and finally located the problem and fixed it. He also vacuumed up the water on the floor. Sam was really great and we were so lucky that he was the one on emergency duty that day. more

Review from the Crumps 10/19/2018

We have had a long standing relationship with W.E Brown and always found them to do excellent work. They are trustworthy,dependable and honest which means a lot to us. more

daniel maupin we brown 10/19/2018

Daniel is very knowledgeable and courteous. He was very efficient in solving my plumbing problem. I am very pleased with his work. Thanks Daniel! more

GREAT WORK 10/11/2018

AS USUAL EXCELLENT WORK, WILL RECOMMEND TO OTHERS.. more

Very Professional 10/11/2018

Excellent customer service. Very knowledgeable more
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W E Brown Inc

Additional information
  • Hours: Mon-Fri 7am-5pm
  • Payments: Master Card, Visa
  • Neighborhoods: Belmont
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