Broadway Floors

I loved that I could pick up my tile at a tile warehouse/showroom near my home and avoid shipping cost. I also loved the price of the tile. more

Received no communication from company as to shipping date/info. Only received after I inquired if order had shipped. Received tile and the carrier commented when he called to arrange delivery that he'd never seen boxes in worse shape. Tile arrived with 1/4 of tiles broken or chipped. There were 4 boxes and not one box was in tact with all four side/top/bottom. Carrier had documented receipt of shipment that way. Quality of tile was poor as well. On website with manufacturer number but clearly a one-off as it is thinner and a little smaller than the original tiles from the manufacturer that we were trying to match. Overall a poor experience. RESPONSE FROM Broadway Floors: We were never contacted about the condition of the delivery or quality of product. Please contact us for a exchange or refund. All orders we ship are part of our "Risk Free" exchange or full refund policy. Thank you. more

The best customer service and so knowledgeable. I will definitely use them in the future more

I would highly recommend this company. My shipment arrived within a week. I am totally satisfied and they saved me 50%. more

Received my merchandise as represented and on time. Thank You. Magi Bird more

salesman had product knowledge and good customer service skills more

Service was good and the price was the same as i paid one year ago. Very happy. more

I found the tile I needed online at your store. It was shipped quickly & what I've seen of it came in good condition. We haven't been able to check part of our order, but the part we've seen is exactly what we needed & it arrived quickly & undamaged. more

The arrival of carpet was very much as to what they had informed us when we ordered it. The installation went accordingly. Would recommend them to anyone I come in contact with. more

Beautiful quality flooring more

Great service, great price and selection. Replaced a broken box of tile with no problems. Would definitely recommend. more

They were helpful and the shipment arrived in a timely fashion. more

I did not think it would ever go as smooth as it did. Very impressed! more

We placed our order on a Saturday over the phone, as I was having trouble placing my order on the website--as an aside, I would work on this experience for iPad users. I was told the order would arrive the following Wednesday or Thursday, as Monday was a holiday, and it needed about 2 business days to process (2 business days was what was advertised to me). I was also told I would receive an order number and tracking information very shortly. By Wednesday I still hadn't received any information on my order of any sort. I called and was told I would receive a return phone call in 10 min. My call was never returned. I called again the following day (Thursday), and finally got an order number, and was told that the delivery company would contact me to schedule the delivery. I never heard from them, so I called. I got passed around to about 5 different representatives (including the same person, twice). I was then informed the delivery couldn't happen until the next Tuesday. All in all I eventually received the product at a reasonable price, but the entire process was pretty disorganized, and did not deliver on time as per their advertisement of 2 business days. more

My overall experience was exceptional. They had the tile I needed and instead of shipping it to me, gave me the option to pick it up in Houston thus not incurring a shipping charge. They followed-up up to be sure I received it. I was very pleased with the cusomter service. more

When I saw the price of the flooring that I wanted to purchase, I wondered if there was some kind of catch because it was so much cheaper than at Home Depot. But I was pleasantly surprised. I only wish I would have found this company earlier. The customer service was great! wendy more

Jason was very knowledgeable and the product arrived on the date his quoted. The price was the cheapest I found from 4 local and online stores. I will used them for my next flooring job at my home. Very Satisfied. more

Very high quality floors! They look amazing in my home. Ordered online the 1st time. 2nd I called & spoke with Brian, I believe... He was very helpful with quick response to questions. Shipment came quickly with delivery company calling to set up delivery!! Can not say enough. Would use again & recommend without hesitation!! more

Second time using Broadway Floors. Highly recommended. Very professional and timely delivery, as promised. We $@!#% condos for a living and they have helped us make wise flooring choices that are stunning to prospective buyers, and great on our budget. more

These people do not live up to their website advertisement. Emailed back and forth with this company. Everything good until I talked with the president, Jason. He would not even match the price I previously paid. Sent a copy of my Lowes receipt and they called Lowes to confirm. Advertisement said if they could not match the price, order would be free. Jason hung up on me when I tried to ask about what their ad states. For the president of a company to hang up on a potential customer, this is dangerous. Be careful with these people! Very disappointed In SC. more