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Bragg Plumbing & Heating

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354 Bel Marin Keys Blvd # L
Novato, CA 94949

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(415) 382-1215
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Reviews
( 37 )
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Best

They responded quickly to a request for emergency service. They worked methodically to diagnose the problem and took care of it. Efficient, professional, courteous; completely t...

Worst

Our furnace was acting up so we called Bragg. They came out and our 32 year-old furnace needed replaced. I plugged in a Carbon Monoxide monitor and it went off. I wish I would...

Excellent Service 9/27/2013

They responded quickly to a request for emergency service. They worked methodically to diagnose the problem and took care of it. Efficient, professional, courteous; completely trustworthy. I will always call Bragg for any plumbing problem. more
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Great emergency service. Bragg is now our first call plumber. 6/9/2013

Unprecedented GREAT service experience via technician Chance Rosario. Problem: bad water hammer, called my (former) first call plumber, too busy for days, still waiting for the call back from the second plumber, then called Bragg Plumbing on a Saturday at noon needing the fix that day. Chance was promised to us by 5 PM, he arrived, assessed the situation and stablized us for overnight. He then came back the next morning SUNDAY with a helper to deal with my PVC (Pressure Compensation Valve) as well some unexpected pipe issues. Great Price--BELOW Saturday's quote. Great Service! I definitely, with no reservations recommend this company and Chance Rosario. Bragg is now our first call plumber. more
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Service Call 4/30/2013

I made a call to question a noise I heard on our new furnace which Bragg had just installed, and immediately they were at my door to check it out. It was nothing, but it made me feel much better to have them check it. They are the most efficient and courteous people at Bragg, and they make you have a feel of confidence with everything they do. more
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Great Experience 4/26/2013

Bragg has worked on both my plumbing and heating system. They are always professional, timely and the work is well done. I highly recommend Bragg. more
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Great Company! 3/28/2013

Bragg Plumbing is a great company. The service people are super nice and very knowledgeable, as is the girl on the phone in the office. When you call with a problem, they are right there to service your problem, no waiting forever for them to show.We have used them for years and we recently had them for a water heater problem, and had they install a new furnace. Great work! We are very satisfied and would recommend them to friends and neighbors. more
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Quick, Professional, Experts 3/6/2013

I called pretty late one morning and they said they could have someone out that afternoon. My first priority was met immediately in that if we needed to get the job done it was going to be possible. Todd not only called us to let us know he was on his way (we live about 20 miles from town) he asked relevant questions and then was on his way out. Todd arrived punctually, identified the problem and offered several solutions which gave us the chance to make rational decisions how to move forward. Thanks very much for quickly alleviating our issues. If you want someone good and fast, call Bragg more
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The place to call when I need this type of service 3/1/2013

Prompt, efficient, competent service. Outstanding customer skills. Todd was assigned to my service call. He phoned just prior to coming out, to ensure I would be home and inform he was on his way. He quickly identified the nature of what was wrong (high water pressure) as a root cause of issues my hot water heater was demonstrating. He quoted me on the scope of work, obtained my say-so to proceed, and in under half an hour was done. He wrote up a detailed invoice, and even advised me that writing a personal check would save me 3 over using a credit card. more
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I will be calling for all my plumbing problems in the future. 2/16/2013

I called Bragg Plumbing to have a sewer drainpipe unglogged. It was a Saturday and they came that afternoon. Another company could not come until the next and the plumber I usually call for problem did not answer his phone or call me back. more
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OK Work, but overpriced 2/8/2013

Our furnace was acting up so we called Bragg. They came out and our 32 year-old furnace needed replaced. I plugged in a Carbon Monoxide monitor and it went off. I wish I would have shopped even though it was an emergency because after doing some post-installation comparison shopping, I feel like I paid at least a thousand dollars too much. It would be one thing if they did an emergency installation on a Saturday, but we had to wait for the new furnace over the weekend on the coldest weekend of the year (naturally). To be fair, I'd say the workmanship is OK and the installers were friendly enough, but I think they figured I wasn't going to shop it around and threw up a high estimate. My bad for being a trusting soul I guess. more
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outstanding 2/8/2013

Todd very professional and obviously knew what he was doing. Would definitely use Bragg again more
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Great service. Come when promised. Reasonable. Competent. 2/4/2013

This is the second time I have used them and both times they came when promised, were quick and complete. This time, the repair was so minor (taping around a filter to make it stop moving) they didn't even charge me! more
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Overall I would recommend them without hesitation 1/28/2013

The only reason for a 4 star on the total experience = a bit disorganized. The job was stopped for several hours while they worked on another job and searched for materials that we were told were no problem to obtain. But hey, the work is top notch (as verified by another vendor dealing with the rat problem)! more
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New Furnance Installed 1/26/2013

I have worked with contractors for nearly 20 years and I was SO impressed with the customer service and their going above and beyond in service. They were on time, had excellent communication and were very flexible. I got a really fair price and would highly recommend John Honey and his team to anyone. more
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Great to do business with. 1/11/2013

We have needed to use them twice recently. They came quickly and on time and fixed our problems to our satisfaction. We will definitely use them again if the need arises and recommend them highly. more
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Septic Lines Clogged 1/10/2013

We have a septic system and were having serious backup problems. I found Bragg Plumbing through a Google search and had them come out to check out the problem. The technician who came out, Zach Bautista, figured out the problem we were having within 10 minutes by use of a camera inserted in the line. Our septic line to the tank had a 95 blockage caused by root growth! Zach was extremely professional and patient in describing what it would take to fix the problem. I was somewhat shocked by the quote of almost $2200 ($300+ per hour) but we needed the problem fixed! I feel the cost was high but the work done and the way Zach handled the problem alleviated my doubts. Problem solved. If I had more time I would have shopped around to confirm pricing but time was of the essence in getting our drains to work!! I would recommend Bragg Plumbing for a similar problem but would be interested how price competitive they are for "normal" plumbing issues. Zach was professional, knowledgeable, did what he said he would do in a timely manner. more
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Service was very good and fast but cost higher then expected 1/9/2013

For seniors on fixed income the cost of the service call and fixing our problem (leaking apparently from pull-out faucet)was more then expected. The leak was stopped but faucet needed to be purchased and another service call to install faucet would have been another $300. Too high for us to handle on our fixed budget. more
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Estimate extremely high, feel cheated out of $49 service fee 1/3/2013

When my water heater started leaking, I called Bragg plumbing because they are local to Sonoma County and I much prefer to use local service providers to the Big Box stores. However, when the estimate to replace the heater and remove the old one came to $2040, I was shocked! I paid the $49 fee for the estimate (ouch!) and sent the Bragg representative on his way. Lowe's is doing the job for $1,194. RESPONSE FROM Bragg Plumbing: Sorry that you were not happy with our estimate. I will refund your $49 fee. Please note that the water heater price quoted was higher than normal because of required code work and the water heater was a non standard size which costs more for us to acquire. Please give me a call if you have questions. John more
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satisfied customer 12/21/2012

Thank you for your recent repair to the ducting to my heating system. My system needed repairing during a very cold spell and a part had to be ordered and installed the next day so I was only without heat for one day; could have been much worse. thank you for sending someone 'round the day I called and getting the part the next day! more
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Todd Snider 12/12/2012

I am writing to commend service technician Todd Snider. He is courteous, competent, and very responsive to any customer needs and concerns. He does excellent work, installed a tankless water heater for me with a minimum of inconvenience. I would recommend Bragg Plumbing to anyone anytime. more
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Good Job 12/10/2012

Arrived on time and did a good job fixing all of our duct work that had been damaged by animals climbing in it and ripping it apart. They worked through the rain even though our crawl space is narrow and gets very muddy and nasty when it rains. We are satisfied with the job done and our house is nice and toasty for the winter. more
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  • Hours: By appointment
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