Best Friends Animal Hospital

I went here once and just didn't like the feel of the place. It felt kind of dirty and the smell freaked out my normally very docile at the vet cat. Got good service and the price was reasonable. I got somewhere else now though. more

Absolutely terrible! I began bringing my dog here 3 years ago and Dr. Habib was wonderful! However, she has since sold the company and service has declined steadily. The straw that broke the camel's back? I called in early Dec to refill my pet's prescription. FIVE days later they left me a voicemail to tell me they couldn't fill it without a visit. Well, I was headed out of town by then, so I called them they day I returned and had my fiance bring the dog in for a new heartworm test, etc. After the entire appointment, they realize they do not have the medication in stock and promise my fiance it would be in by Friday and that they would call (it was a Tuesday). Come Monday, still no call. I call and speak to the office manager who tells me then medication cannot be prescribed until we bring the dog in for a heartworm test. Hello, McFly! I explain to her this was done a week ago and she then tells me the medication is backordered and they have no idea when it will arrive. I tell her that this is not acceptable and that she needs to come up with some sort of alternative. She gets flustered and tells me she is going to call me back when I ""calm down"" (never once raised my voice or cursed- I'm just an educated individual who chooses my words very carefully) and hangs up! I worked in customer service for a decade to get through school and NEVER ONCE hung up on a customer, no matter how much they cursed at me, etc. She calls me back later to recommend a similar medication that they can have in stock within 3 days. Um, why wasn't that done last week when they realized the other medication was backordered? Further, why wasn't I called on Friday to be made aware of the problem? Of course, they had no answers to these questions. By the time this medication comes in, it will be a month since I first attempted to refill it. When I pick up this new prescription, I will also be picking up my dog's file. From now on, I will be driving out to Northridge to see Dr. Habib! more

This is the most friendly animal hospital i've ever taken my babies too. They treat the animals like babies. i was very pleased. I would recommend to everyone.. more

Dr. Habib doesn't care about the animals she fired my friend who was the head nurse there because she asked her daughter to play with the healthy animals instead like the boarding ones instead of the animals scheduled for surgery or the sick animals that are hospitalized. Her daughter didn't like that and told her mother because she was upset. My friend said that because the iv line came out and this 3lb chihuahua had problems before with getting it's iv line put in and my friend did it first shot no problem but her daughter wanted to take the little dog out that was scheduled for surgery and play with her and the iv line came out. Dr. Habib didn't care that the animal had to be shaved in all sorts of places because the other people couldn't get the iv in and had to pin cushion the poor dog like 8 times until they got it so sad that she rather have her daughter do whatever she wants than care about the pain and suffering of the animals having to be UNNECESSARILY poked and bruised! more

THEY ARE THE WORST HOSPITAL ever they staff is untrained none of them are licensed technician's in the state of CALIFORNIA! Dr. Habib is the worst she has her own child running around the hospital taking sick animals out and playing with them. I have heard inside stories about the hospital from old hospital staff..she is rude and curses at the staff...non of the technician have a RVT license in the state of California so they are not trained technician licensed in the state of California. All the other techs are on the job TRAINING beware they will poke your animal 10 times before they get the blood or urine sample. Dr. Habib is rude to her staff and can't get experienced staff due to her firing them or people leaving because she is so mean to everyone. She is always late to appointments don't take your pet there unless you want them to be a guinea pig or PIN CUSHION!!! Her daughter will be there taking you sick animal out and playing with him because SHE FEELS like it and none of more

I have no idea if any of these negative things are true about Best Friends, but I do know that they have been bought and are undergoing alot of positive changes! The hospital is looking better and the staff is getting educated (there is plenty of new staff)! I would try it for yourself! And for all of her many loyal clients, Dr. Habib is still here!!! more

I've been going to BFAH for about 6-8 months. I have been very disappointed with the front staff. They are rude, unprofessional and make me feel like they don't know what they're doing. They seem so frazzled and irritated. The doctors are okay. Didn't care for Habib, she mentioned about how broke she was, and didn't really seem like she cared about my pets. The thing that I can't stand is how long I have to wait for an appointment. I always have to wait between 30-60 minutes. I am NOT going back. today i sat for 40 minutes until my lunch break was over and still no concern from the front staff that I left without the service I came in for. THEY SUCK!!! more

Dr. Habib is the worst vet ever! As stated in other reviews, Dr. Habib was consistently late for all our appointments. We heard her on several occasions yelling at her staff. I had heard from a previous receptionist that they were not getting paid and that the Dr. has a lawsuit against her from a previous employee for pain and suffering!!! Her staff all leave and after seeing a few of them at other clinics they all say the same thing "She is awful" She screams at them, she is always on her cell phone and she doesn't care about her patients. She has even made them write false positive reviews on these site and if they didnt she would get mad at them. She is a wacko! more

I have been to many animal hospitals, Ive even worked at one, BUT this one takes the cake as far as POOR quality of medicine, Insane staff, and very RUDE unprofessional Veterinarian (Dr Sindy Habib).\r \r The place is very dirty/dusty for a HOSPITAL.\r Dr. Habib late to all appointments.\r Dr Habib on cell phone constantly.\r Dr. Habib screaming/cussing at staff.\r Unprofessional/uneducated/low experienced technicians/staff.\r \r If you love your pets & think of them as family as I do, \r DO NOT frequent this establishment! more

We were considering leaving this practice until about 4 years ago, when I met Allison Massenzio. She really seemed to care how my older dog was doing. Dr. Massenzio even sat on the floor to avoid stressing him out. I was shocked that I didn't have to call and ask for test results! Dr M called me with them and spent extra time answering my questions. My dog is at least 11 years old (he's from a shelter), but he's doing well thanks to her. more

My dog and I recently went to visit Best Friends and were very happy with the service we received there. The staff was very friendly. The place was very clean and didn't smell at all. Although we had to wait a while for Dr. Habib to see us, she took a lot of time ensuring that all of our questions were answered and asked quite a few of her own. The friendly vet tech did a speedy job (fecal sample, heartworm test, and removing stitches). Although no trip to the vet is cheap, we walked out feeling satisfied and healthy with our wallets still half full. more

THE DOCTORS :\r I think it's the doctors that make a hospital - & this place has great ones in spades .\r \r DR. ALLISON MASSENZIO is the one I met with .. She's direct, loving toward the animals, frank, and absolutely excellent at what she does - for cats AND dogs. She did the vaccinations right in front of me - without a blink of an eye or a peep of dissent from either of my Persian Himalayans. A shot and no yelp ???!! The same thing with her temperature taking ..\r \r I cannot say enough for the expertise and ease of this doctor .\r \r THE HELP :\r The people at the desk have always been extremely courteous to me - and so caring or worried for my pets..\r \r They keep a tight eye on their help, and that was comforting. You have an issue - tell them! They'll respond.\r \r AS FOR TEETH CLEANING :\r after my older Persian Himalayan's teeth were cleaned by DR. DALI , WITHOUT anestesia (it's called "Houndstooth cleaning" ) my cat was happy as a clam .. Dr. Dali is a find .\r \r THE LOCATION I more

As a matter of fact they saved his life! I would be lost without Dr. Habib and her caring team. They seem so insync with each other that it feels like home to my dog. My dog has had many complications through out the yrs and Best Friends has always been on top of his issues. I would hope that people reading these reviews take all of them into account before making any decisions on their pet care. more

This is the last place on earth I would take your pet to!\r The quality of medicine is awful, especially for the price.\r Doctor Habib has screamed and cussed so loud at her employees that the entire hospital, including all of the clients in the reception area, have heard! The most unprofessional veterinarian on earth! Doctor Habib's only concern is her cell phone, which she is constantly on, ignoring the waiting rooms/clients.\r It seems everytime I would go in, more and more of the staff had quit. Not a good sign. \r Its really a shame. Great location and hours, but I refuse to have my beloved pets treated here ever again!\r \r Update: Heard this hospital is closing down! Employees not getting paid, nobody willing to work for Dr Habib, lack of clients, no money!\r VERY TELLING! more

I have been going there for about 8 years now and I've noticed a decline in the overall service there. My experience with the doctors have been good, but the front office is not very helpful or organized. \r Recently (7/16/08), I had one of my cats in to find out why her breathing was so labored. After the exam/consult, I was told there would be an X-Ray, blood drawn and lab work - not a very detailed rundown of services until I got the bill. There was no estimate given of the procedures being done before I left the office (I had to leave my cat there because they couldn't attend to her until much later), no follow up call on her condition, and a rather annoyed demeanor from the office manager when I asked for explanations of the services and their costs. After all this, and a bill exceeding $800, I still need to go to someone else to get an ultra-sound (recommended by the doctor) and to find the cause of the initial problem. \r Also, in the last 2 times I came in, there w more

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I treat my dog as if he was my child. He gets his yearly check up at the vet. When I moved in May, my friend recommended Best Friends. I am SO thankful! The hospital staff was welcoming and the doctor treated my dog like her own. He has arthritis and the doctor said that there are other ways to help him besides medication. Now he gets acupressure and massage! I can already see a difference. I highly recommend Best Friends! PROS: Acupressure & Knowledgable doctors CONS: more

I took my dog to 2 different hospitals and these were the only guys to finally (!) figure out what was wrong with my dog. They only did necessary tests and the prices were reasonable - compared to the last place I went! I am very happy with this veterinary hospital and so is my dog! Pros: super doctor and clean hospital Cons: Parking is sometimes tight more

My dog slipped his leash and was hit by a car! I rushed him to Best Friends and the doctor treated him immediately - on a Sunday. He had to stay in the hospital for a few days but is all better now! My old vet would have just put him down.\r I am so greatful for the care my dog received! PROS: Took pet as emergency on Sunday CONS: more

We just had 5 major surgeries for our 3 dogs. Dental work, hernia surgery and neuter. All came out with flying colors. The staff was very helpful and caring. Although their prices are MORE than reasonable (I researched) they also helped me to arrange financing through a special financing company with no interest option. I highly reccomend this wonderful pet hospital!!! PROS: Helpful, kind, animal sensitive and clean!!! Well priced too! CONS: more