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Businiess name:
Best Friends Animal Hospital
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Review by:
citysearch c.
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Review content:
Absolutely terrible!
I began bringing my dog here 3 years ago and Dr. Habib was wonderful! However, she has since sold the company and service has declined steadily.
The straw that broke the camel's back? I called in early Dec to refill my pet's prescription. FIVE days later they left me a voicemail to tell me they couldn't fill it without a visit. Well, I was headed out of town by then, so I called them they day I returned and had my fiance bring the dog in for a new heartworm test, etc. After the entire appointment, they realize they do not have the medication in stock and promise my fiance it would be in by Friday and that they would call (it was a Tuesday). Come Monday, still no call. I call and speak to the office manager who tells me then medication cannot be prescribed until we bring the dog in for a heartworm test. Hello, McFly! I explain to her this was done a week ago and she then tells me the medication is backordered and they have no idea when it will arrive. I tell her that this is not acceptable and that she needs to come up with some sort of alternative. She gets flustered and tells me she is going to call me back when I ""calm down"" (never once raised my voice or cursed- I'm just an educated individual who chooses my words very carefully) and hangs up! I worked in customer service for a decade to get through school and NEVER ONCE hung up on a customer, no matter how much they cursed at me, etc.
She calls me back later to recommend a similar medication that they can have in stock within 3 days. Um, why wasn't that done last week when they realized the other medication was backordered? Further, why wasn't I called on Friday to be made aware of the problem? Of course, they had no answers to these questions. By the time this medication comes in, it will be a month since I first attempted to refill it.
When I pick up this new prescription, I will also be picking up my dog's file. From now on, I will be driving out to Northridge to see Dr. Habib!
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