Bell Honda

Josh is true person I worked with the last few time I have had service there and he has provided me with exceptional customer service each time. He calls when he says he is going to, he updates when necessary, and he is the kind of person I enjoy dealing with when my car needs service. more

I want to commend your customer service that you delivered to me today. I am so grateful to you that you took the time to first of all listen to my situation so patiently and then to take the initiative to personally walk over to the service department and find my car. I had spoken and explained my situation to at least 5 other service reps and not 1 of them could help me. So Again, Thank you and I appreciate your loyalty to us customers. more

DO NOT GO TO BELL HONDA. We did not buy here, but went because the COSTCO Auto Program refered us to them as we wanted to buy a 2012 Honda odyssey. Lets start with the call from STEPHANIE the Fleet Manager. In her call she promised that if we came and test drove the car today she would give us a $50 Visa gift card. We called and arranged a time for our test drive that night. When we arrived we were told that Stephanie was busy but that Isaac would take care of us. We test drove the vehicle and inquired at least 4 times as to what was the Costco Program pricing. Each time the question was either ignored or past over with let's just agree on a price with the guys in the back. After far too many hours of this back and forth asked Isaac for our $50 gift card and we would be on our way. Isaac said that we would have to take that up with Stephanie and that he knew nothing about it. The next morning, I sent Isaac an email with Stephanie's voice message (see Below) and ask that he forward it to Stephanie with our request for them to mail us the gift card we were promised. I also called the dealership the next afternoon and asked for Stephanie. The man who answered the phone said that she was not available but that he would take a message. I requested to go to her voicemail but he said she did not have voice mail and he would give her the message. We never heard from Stephanie until today June 1st. In her message she said she was following up on our car buying. I called her to see the status of their sending us the $50 Visa gift card. Now she indicates that they were while supply lasted! I told her that we were there and test drove the car the night she offered it and we expect to receive it. She said ""what is more important to you a good price on a car or the $50 gift card? I told her that this is a matter of integrity and if they did not live up to the $50 gift card then they were not someone that I wanted to do business with. After seeing these reviews I should have realized NOT TO GO THERE IN THE FIRST PLACE. This is like a 1950 car deal place with back and forth and try to beat you down. Come on guys get with the internet we know car pricing. They also did the $3000 of add ons options you do not want in the upcharge of the car. By the way Stephanie told us that ""Isac was ""New"" and no longer worked there. Good for you Issac a pretty good NFL football player from Michigan. You don't want to work for people like this. They have no integrity or Honor. Gary Harper Chanel 3 here we come help us get our $50 visa gift card. If you decided to ignore this and go for your $50 test drive gift certificate with NO OBLIGATION, tell them to SHOW YOU THE MONEY UP FRONT. more

During the years we have owned the car, we have had many service advisers and each have been good. I wold rate Bill Peters EXCELLENT for his understanding and follow up for the repairs needed, and helping me understand the necessity for getting it done right the first time. Thank you Bell Honda. more

My experience with Bell Honda was hands-down, the worst I have ever encountered. I went in on Friday after doing some research on a used vehicle that was posted on the internet by Bell Honda. Earlier in the day, I had been emailing an employee and asked very specific questions about the vehicle. When I arrived at the dealership, I was met by two other employees (one a manager and the other sales) and was told that despite my appointment, the employee I was to meet with was sick in the back and I'd be taken care of by the other guy. Instantly, I was nervous. I expressed my concerns with being upsold, taken advantage of or lied to, as I had read these experiences all over the internet by other potential buyers. I was assured that this would not be my case. We went to the back lot, where the vehicle was parked. It was dirty and had no license plate, so I could only try it out in the parking lot. Nevertheless, I loved the car and was ready to buy it right then. I was told that it would be a couple of days for the car to go through and pass inspection and would I mind that? Not at all, I said. I was also told that they would put an order in for the inspection to happen sooner, rather than later. Saturday, in fact. The end of Saturday nears and I call the dealership to find out the status of the inspection. The gentleman I was transferred to didn't even ask me the make or model of the vehicle I was calling about and instead, tried to sell me other cars that I hadn't even seen! Over the telephone. He sounded rather bored as he took my number and told me he'd call me back in a few moments when he found the status. That call never call. I had the exact same experience the following day. This morning, I call the now three people that have helped me with this car, only to find out that all three of them are off today. I get connected with a manager who says he'll check on the status and takes my number. No return phone call. I call again in the early afternoon and was told that the vehicle is now in the shop and someone would call me when it passed inspection and that it would be about an hour. Well, that hour came and went. So, I called again. Somehow, I got connected with a woman in the sales department who finally tells me that that particular vehicle had been SOLD the week prior! BEFORE I even drove it!! Really? I ask then to be connected to a manager who is talking to someone else the whole beginning part of my story and then rudely puts me on hold for a few moments. When he comes back, he gives me some story about the owner of the car not being able to get financing and he was given the car back...why then, did the woman say it was sold, I ask? I'm not sure, he says. I am instantly angry and floored by the lack of customer service, communication or empathy from these people. Not only was there no follow up, there were just flat out lies. All things I was assured would not happen to me. I am truly disgusted and will never, ever give business to this dealership. more

Great and professional sales staff more

Excellent product, no pressure to buy, and Bhrittany deserves a raise! more

We worked with Jeff Anderson and he was wonderful... very informative and helpful and especially patient! We got a great car, Thanks! more

I had the best car buying experience I have ever had at Bell Honda! Patrick Bria listened to what I wanted, he did not keep me waiting, and he got me the deal I was looking for. The entire staff that I dealt with was amazingâ?¦(David Fendon, Sam Riley, Michael Loyola) were wonderful to deal with. I was not planning to buy a vehicle that day, but Pat was so accommodating to my schedule and financial boundaries, that I could not pass up the opportunity. Bell Honda sold me my 2012 Honda Pilot because of Pat Bria and he deserves full credit! Thank you Pat for making this a great experience for me, and I will certainly be a return customer and send referrals your way! Best regards. more

This dealer is run by people that have no morals and are out to cheat the customer from the minute they walk in the door. We went because a so-called friend worked there and would help us out. Well he had us sign paperwork to hold a car that had not even gone through inspection and we were told if we did not like it he would rip up the paperwork. Well we do not want it and they are threating us with the deal. The deal was never consumated we never drove it off the lot. We have had to retain an attorney and contact OIG and BBB. Also the owner Larry Vantile. Stay away from Lee Hall and the General Manager won't call you back. They are threating to tow the car over here. What will they stop at??? Nothing! Stay away from them. more

I want to commend your customer service that you delivered to me today. I am so grateful to you that you took the time to first of all listen to my situation so patiently and then to take the initiative to personally walk over to the service department and find my car. I had spoken and explained my situation to at least 5 other service reps and not 1 of them could help me. So Again, Thank you and I appreciate your loyalty to us customers. more

Working with Jeff at Bell Honda was very good. He was very knowledgable and friendly. He explained the features of the car, the safety and the options very well. I was impressed enough to recommend Jeff to a coworker who proceeded to buy a car from him this week. more

We bought a new 2010 Honda Fit from Bell Honda recently. The whole process from selecting the car to the paperwork was exceptionally pleasant experience for us.This is our first Honda purchase and Jeff our sales consultant listened and answered all our questions patiently. The price negotiation also went well and he worked with us to get the best deal to suit our budget. All in all, it was one of the best car buying experiences we had and I would recommend Bell Honda. more

This was my first time buying experience at a car dealership as a single person. So it was very important to me to not feel pushed and to feel comfortable in the dealership. The friendliness and professionalism was very evident. Jason was very knowledgeable and answered my questions and allowed me time to test drive the cars that I was interested in and did not push anything. He gave me the facts on each vehicle and allowed me to make up my own mind. The car was in my price range and I felt I got a good deal on the vehicle. I also liked how the other sales reps or employees greeted me which showed me that courtesy and respect for the customer is valuable to Bell Honda. Jason made sure my car was detailed and I was so proud when I drove off in my ""new"" shiny used car. I would highly recommend this dealership and Jason Teel . thanks more

we bought 2 hondas from jeff anderson. everything was great and i would do it again. i tell every one he is the guy to see and bell honda is the place to go. the service department is great as will. jeff was very helpful and was always available and happy to help. more

with the help of kevin and his desk manager i was able to get into a car that im very pleased with...i have had a hard time at other dealers, but the team at bell honda made my purchase very pleasant...i will refer this dealer to freinds. kevin was very polite and attentive to my needs and getting the car buying process over as quickly as possible thanks kevin for you help brad more

This was the first time I had used Bell Honda and was very pleased with the overall experience. I worked with Harvey Lerner to find the perfect vehicle for my needs. He was extremely professional, knowledgeable and easy to work with (not your typical ""car salesman""). Chris in Finance was also very helpful. His experience and diligent hard work got me great financing without the best credit. I will definitely be using them for any future vehicle needs and would strongly recommend anyone looking for a new or used vehicle to use Bell Honda. more

My wife and I were extremely satified with our experience in dealing with the Bell Honda dealership, and consequently buying a new Honda CRV LX. The Customoer Service provided by the team of Jon-Paul and Dave Cook was outstanding. The whole process that we were engaged in was well streamlined, highly efficient and well managed by them. For example finding the right vehicle with the desired features,the negotiation of price and our used car trade-in value was agreeable, obtaining a car loan with a low interest rate,and a final quality check on the vehicle at various stages before we left the parking lot. Both of these individuals excelled in customer service and professionalism and should be highly commended. They were very attentive to all of our questions and provided detailed replies, we were not pressured into buying a vehicle and felt comfortable during the whole process,their communiction skills were excellent, and above all they wanted to make sure we were completly satisfied before we left the dealership with our new vehicle. Without a doubt, my wife and I highly recommend dealing with Jon-Paul and Dave at this dealership when buying a new or used vehicle. more

Travis Holt, General Manager at Bell Honda, really went out of his on my last visit to Phoenix to help me when my car broke down. The dealership service staff was excellent. more

We've bought every car we've ever owned from this dealership because they have a wonderful Fleet staff. They have always taken care of us and we recommend them all the time. Jason Teel is always friendly and extremely nice to work with. We have worked with various other fleet sales staff, they are all genuinely nice, knowledgeable and helpful. more