-Hello,is this bel furniture.\r
_Yes,how can i help you?\r
-I ordered a sofa bed 3 weeks ago and nobody called me so far to let me know ,is it came to your storage?\r
-Let me check Mam.\r
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10 min. waiting on the line and she told me yes it is already in storage.\r
-Ok,if it is in flat box i will come by my SUV to pick it up,if it is wraped with plastic i will come by rental truck.\r
-it is wraped with plastic so you need a truck Mam.\r
So i rented a truck.\r
45 min. driving and i get Bel Furn.\r
-Hi,i am here to pick up my sofa bed.\r
-Ok,lets go to storage,so you can check the box and sign the paper.\r
-Box?\r
-yes it is in the flat box?\r
-but the lady on the phone told me it is wraped with plastic?\r
-No mam it is flat box here it is.\r
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so he opened the box and i seen a dark brown sofa bed.\r
\r
-What color is this Sir?\r
-it is dark brown.\r
-?? but the sales person ordered ar white sofa bed,i want white not brown.\r
-ok mam,let me check with customer service\r
\r
waiting half hour and they said tsales person put black one order number by mistake.\r
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-Mam how about brown,do you want to get brown sofa instead of white?\r
-No,if i need brown i would order brown.\r
-so mam nothing to do,we just need to re-order and waitr 2 more weeks.\r
-???? i do not want to wait 2 more weeks i just want my money back.\r
-Mam just because you paid cash we can not give your money now,you need to wait a check.\r
-Why,i gave you cash and i want my money.\r
-no we can not do that.\r
-how long it takes to get a check.\r
-2 weeks\r
nice no couch no money,just paid 75 dolar for rental truck and gas.\r
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People works at bel are stinky.\r
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please be aware.\r
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they even did not say SORRY!!!\r
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