Bbs Computers

There prices are lowest in Charleston. They were even cheaper than Best Buy. I got a dual core computer for $425. Plus they still have computers with Windows XP. I don't like Vista. The sales person was very nice. Pros: low prices more

They fixed my PC very fast. I needed it for an online class and they had it back to me in a couple of days. Pros: very friendly and quick service more

I purchased a Vostro 200 Dell computer on 4/8/08 from this store. I bought the cpu and the 1 yr extended warranty plan. Less than a week later I discovered the brand new Dell I purchased had a failing hard drive. I was skiddish and wanted my money back. Be advised there is a ""no refund"" policy. I was adamant and the sales representative called his mgr. and advised me that BBS would take the cpu back with 15% restock fee. I paid for a new CPU not one that was rebuilt.. which is what I suspected. There were several inconsistencies as well with the package advertised in the store for the cpu and what i actually rec'd. The advertisement stated I had the option of receiving Windows XP or Vista. Joey insisted that XP was the only OS avail. I later called and spoke with another rep that confirmed that I had a choice of OS. I was also quoted the price for my machine that I purchased for 499 as 445. It sounded like price gouging to me. He also advised that the total RAM that I should've rrec'd was 2GB. I only rec'd 1GB. I called to tell him on Friday 18th. I would be coming to the store to return the system. I arrived there to hear the story that none of the mgrs. remembered telling the previous rep that assisted me that I would be entitled a refund. Finally I was offered the option of leaving the cpu at the store and waiting on Monday for a refund. WHAT??? I never heard of such a thing. I promptly informed the rep that the frustration over one cpu was too much. I use the system for on-line classes and could not be w/o a machine until Mon. \r The staff is courteous and professional but they have to rely on mgmt. that instructs them to behave in a manner counterproductive to the virility of this small business. (right across from Best Buy) Consumers in this economy we need to ensure our dollar goes greater distances. Pros: the staff was courteous and empathetic. Cons: The refund policy is horrible. Many decisions rely on mgr approval and mgr often not on site. more

After the movers caused significant damages to my computer I took it in to get the diagnostic run on it to find out the extent of the problems. When I dropped it off and paid the $25.00 fee I left with it the sheet that was necessary for claims purposes making it clear that I needed the information on that sheet. I paid for the 2 day diagnostic and dropped the computer off Thursday evening with them telling me that I would hear back by Monday at 9pm at the latest. When I hadn't heard from anyone by 8:30 I called and left a message (they were closed) asking them to call me. The next day I received a call in which I was told generally what the issue was and when I asked about the write-up I was told it was an extra $100.00 (never told to me initially) Having already invested the initial money I went with it and was told it would be done by the following afternoon. I called the following evening having not received any response and was told ""by 8pm guaranteed you should hear from us"" Nothing. I went by the next day since it was supposedly guaranteed done and they did not have the write up. I had to come back for it. I was disappointed that it did not include items that were on the sheet I had left and I told the young lady at the front that it needed that information. She sent an e-mail to the tech who did the diagnostic letting him know I needed it adjusted with that info included and still as of the next day I have heard nothing. I have paid 125.00 and still don't have all of the information I requested in the first place nor do I have any idea when I will be able to get in touch with the actually guy who ran the diagnostics in the first place. Pros: Local Cons: Unresponsive, untimely. more