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Businiess name:
Bbs Computers
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Review by:
citysearch c.
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Review content:
I purchased a Vostro 200 Dell computer on 4/8/08 from this store. I bought the cpu and the 1 yr extended warranty plan. Less than a week later I discovered the brand new Dell I purchased had a failing hard drive. I was skiddish and wanted my money back. Be advised there is a ""no refund"" policy. I was adamant and the sales representative called his mgr. and advised me that BBS would take the cpu back with 15% restock fee. I paid for a new CPU not one that was rebuilt.. which is what I suspected. There were several inconsistencies as well with the package advertised in the store for the cpu and what i actually rec'd. The advertisement stated I had the option of receiving Windows XP or Vista. Joey insisted that XP was the only OS avail. I later called and spoke with another rep that confirmed that I had a choice of OS. I was also quoted the price for my machine that I purchased for 499 as 445. It sounded like price gouging to me. He also advised that the total RAM that I should've rrec'd was 2GB. I only rec'd 1GB. I called to tell him on Friday 18th. I would be coming to the store to return the system. I arrived there to hear the story that none of the mgrs. remembered telling the previous rep that assisted me that I would be entitled a refund. Finally I was offered the option of leaving the cpu at the store and waiting on Monday for a refund. WHAT??? I never heard of such a thing. I promptly informed the rep that the frustration over one cpu was too much. I use the system for on-line classes and could not be w/o a machine until Mon. \r
The staff is courteous and professional but they have to rely on mgmt. that instructs them to behave in a manner counterproductive to the virility of this small business. (right across from Best Buy) Consumers in this economy we need to ensure our dollar goes greater distances.
Pros: the staff was courteous and empathetic.
Cons: The refund policy is horrible. Many decisions rely on mgr approval and mgr often not on site.
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