After the movers caused significant damages to my computer I took it in to get the diagnostic run on it to find out the extent of the problems. When I dropped it off and paid the $25.00 fee I left with it the sheet that was necessary for claims purposes making it clear that I needed the information on that sheet. I paid for the 2 day diagnostic and dropped the computer off Thursday evening with them telling me that I would hear back by Monday at 9pm at the latest. When I hadn't heard from anyone by 8:30 I called and left a message (they were closed) asking them to call me. The next day I received a call in which I was told generally what the issue was and when I asked about the write-up I was told it was an extra $100.00 (never told to me initially) Having already invested the initial money I went with it and was told it would be done by the following afternoon. I called the following evening having not received any response and was told ""by 8pm guaranteed you should hear from us"" Nothing. I went by the next day since it was supposedly guaranteed done and they did not have the write up. I had to come back for it. I was disappointed that it did not include items that were on the sheet I had left and I told the young lady at the front that it needed that information. She sent an e-mail to the tech who did the diagnostic letting him know I needed it adjusted with that info included and still as of the next day I have heard nothing. I have paid 125.00 and still don't have all of the information I requested in the first place nor do I have any idea when I will be able to get in touch with the actually guy who ran the diagnostics in the first place.
Pros: Local
Cons: Unresponsive, untimely.
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