Bark and Purr Retreat

I just read the review from kathy d. and felt I needed to respond to her review. I have been coming to the Bark and Purr Pet Retreat for over 15 years and think it is a great place to keep your animals. Their staff is very courteous, friendly and very helpful. I have two Golden Retrievers and they get very excited every time I bring them here. In my opinion the owners have made great improvements and have carried on the tradition started by the previous owners Jack Hines and Jim Brooks, a home away from home for your pets. I would advise anyone reading these reviews to personally take a tour and speak to the owners and you will come to the same conclusion: a great place to board your pets. more

Also, this business has been here for a long time but, the problems look like they started with the new owner Whelan, Timothy G that purchased Bark and Purr in March of 2003. The owners before that did a great job and were wonderful people. I'm sure that the prior owner Peggy Giles would not have run her business this way. more

We've boarded some very cherished dogs there for over 20 years and continue to do so. We have never had any problem even with long stays. On our last trip we picked up early and the dog was already bathed, andobviously well cared for. more

I brought my dog here and the first time I brought him it was ok, and I didn?t have any problems. The next time I brought him I wasn?t able to drop him off until after I got home from work which was about 4. I brought him in with his food, so the could feed him, the person on the phone failed to mention that the do their ?evening? feedings at 3. So my dog wasn?t ever feed!! When I picked him up the next day they handed me his bag off food bag back and it looked like it wasn?t ever touch. So I asked him if he was feed, and they asked me when I dropped him off so I told the it was after 4. The font desk girl told me that ?well we do our feedings at 3, and you have it in your notes that he is feed in the evening?. So my poor dog wasn?t feed at all. Thankfully it was for only one day and I got him first thing in the morning so I was able to feed him when I got home, and let me just say he ate his food in about one minute he was so hungry . I will NEVER bring my dog here a more

Not enough staff. When I picked up my dog he was filthy even after I paid for a bath. My dog peed for days after bringing him home. It makes me wonder if he was ever let out of his room. Complained was told owner was busy and would call me back. As of today he has not called so I am not holding my breath. Next year I will take my dog with me. more

I am currently an employee at Bark and Purr, I have been an employee for this company for over 2 years now. We have certain rules and policies we must follow as employees at Bark and Purr. Every time a customer is not satisfied, no matter where they go, customer service will be to blame, that is just the way it goes. Rules and Policies are in affect for the safety of customers animals and for the care of the business. Kathy N. you are one customer that has complained for i don't even know how long. There are more good ratings on this website than bad so we are obviously pleasing more customers than upsetting them. We are open 365 days a year, including Thanksgiving, Christmas Eve and Christmas day, this sounds like pretty good customer service. I understand you choose the line of employment you would like to work in, but there are more complaints on these 3 holidays listed than any other day out of the year! What are the main complaints? People asking us to stay later on these holidays more

My current job (an animal clinic) takes in a lot of the owner's poodles that she breeds and some boarders that get sick while boarding at this place. This is by far the worst place to keep any animal. The employees are nice but the owner is very trashy! She apparently keeps a stock of antibiotics on hand that she just administers to whatever dog she thinks needs it without taking the animal to see a vet. Including dogs that get kennel cough from her facility!!! I do not see how anyone's pets would get any type of personal treatment when she claims that she boards at least 200 dogs in her place during busy times (for example, holidays). PLEASE do not board your animals here. Take the time to check out other boarding facilities in the area, there are cheaper and BETTER ones. more

My sister told me about Bark and Purr and we recently had to go out of town and needed a place to leave our puppy because no one in my family have an enclosed back yard. I was so impressed at how clean and nice the "retreat" was when we got there. The staff is very friendly and shows you around and lets you see where your pet will sleep and play. They explain everything to you and make you feel at ease leaving your pet there. The prices are very good and a lot less than we expected. You can even have them groommed while they are there. I will leave my puppy there again! more

This place is one of the best places that i have been to for boarding your animals. I have been using them for a few years now and they are really just that great. They are not very expensive either so that is also a plus. They have taken care of my dogs and cats so well every time that i have gone in here and i would reccomend them to everyone to use. more

I had never boarded my animals (a dog and cat) and I was really nervous to do so. When I got to Bark & Purr Retreat, all my worries went away. This is a great place to take both dogs and cats to be boarded when you go out of town. They have play rooms for the cat and wonderful staff members to take care of all the animals. You can also have your animals groomed while they are there. I was so pleased with how wonderful they were and neither one of my animals seemed to show any stress at all! I'll be taking them back there the next time we travel! PROS: Great staff CONS: none more

We have two dogs and needed somewhere to leave them while on vacation. These folks are very friendly. They do an excellent job. They offer boarding, grooming, training, daycare, overnights, temp. controled rooms, and they love and pamper your pet. PROS: Bathing & Grooming, Daycare, Cat room, Training, Location is excellent CONS: more