Atlas Butler Heating & Cooling

Atlas Butler provides quick and excellent customer service; HOWEVER, the quality of their products are TERRIBLE! I bought a brand new furnace from them in 2008 - today (2013), I had to replace the motor! A motor should last longer than 5 years and of course it broke down after my 5 year warranty expired. NEVER AGAIN, I will only buy furnaces and air conditioners from Sears. My Sears air conditioner is 16 years old NEVER HAD A PROBLEM! more

Complete rip off. I asked them to fix my AC, after charging us almost $500, which didn't fix the problem at all, they told us we need to change to a new unit! They gave us three days to talk to their comfort advisor to put the money we spent on fixing towards a new unit! They don't have the customers interest in mind, all they want to do is to try to sell you their service plan and new AC unit. They charged us $369 for less than two punds of freon, too expensive. Not an honest company.\r \r \r \r \r \r \r \r more

They tried to sell me a part i did not need. more

Darren was great! he was friendly and professional. We purchased a service agreement to keep the equipment in good condition. I would highly recommend them. more

Darren was excellent. The service was great. I purchased a service agreement so that my system will be maintained. Cost seemed quite reasonable. more

Mike did a great job. I could not be happier with Atlas Butler and Mike. He went above and beyond and made me very comfortable with the repairs needed. I feel I have a trusted advisor and will only use Atlas Butler for future repairs/services. Great job and thank you so much more

i had them come out to fix my air conditioning, they were fast and nice but expensive. $89 for service call and $365 for a capacitor. part is less than $50. flat rate pricing is bad service. not recommended. Pros: null Cons: null more

Complete rip-off. Overcharged for replacement parts that I now think were not needed; $800 for a $200 job. Just exposed on ABC 6 as a rip-off. Stay Away!!! - not worth the risk of getting scammed - many quality companies out there. I've used Favret and have been very happy with their service. more

Complete rip-off. Overcharged for replacement parts that I now think were not needed; $800 for a $200 job. They wanted $10k for for a $4-$5k job. Just exposed on ABC 6 as a rip-off. Stay Away!!! - not worth the risk of getting scammed - other quality companies out there. I've used Favret and have been very happy with their service. Pros: null Cons: null more

Big thanks to Atlas Butler! My daughter's birthday party was at my house last week and of course our AC goes out 2 days before it. I knew something would go wrong but i never thought it would be our AC! Well last week was very hot and AB said it would take 3-4 days before i could get a new system installed, I explained my situation and they called me back 30 minutes later and came out that night. There installers worked late into the night but got the job done. Thanks Guys! Pros: null Cons: null more

The AB installation team were friendly, courteous and respectful to me. The also showed great respect to my home and yard while removing the old hvac system and installing the new system. I was already an Atlas Butler customer of the service department but this was my first install. I am very pleased. Our new system is soo quite and heats our home much more evenly. I have been recommending Atlas Butler to friends the past few years and everyone has felt the same way I do. Pros: null Cons: null more

we had wonderful service. Our tech worked from 8am - 7pm. I was very impressed with him. He worked long hours to make sure we had heat. please give him a raise! we really appreciate his hard work. Mike also did a great job of educating us on the system and equipment. A big thanks to everyone at atlas butler. Pros: null Cons: null more

I had Adam come out to service my furnace and found him incredibly friendly. His knowledge and expertise was unmatched and thanks to him I'm ready for the winter! more

I have no idea how Atlas Butler is still in business. We had a maintenance contract with them for a few years - they found something that needed replaced nearly every single time they made a maint visit, yet we never had issues with our systems before their visits. Really pretty naive on our part, but we replaced several parts and spent several hundred $$ if not a thousand $$. We began hearing about how Atlas Butler was so high-priced and that the contract was a scam. After checking out a few other companies, it is clear that their business model relies on naive/uninformed consumers. We began having actual issues so we called a few companies for estimates for new AC/Heating units. Atlas Butler provided an estimate of over $10K!! Three other companies offered similar products for around $4,500 - 6K. We chose another company that came highly recommended from a personal friend who had worked with them in the past. We chose CARE Heating/Cooling. Representatives from all of the other companies said that Atlas Butler counts on selling the consumer the first time, before they have a chance to consult with other companies. The maintenance plan appears to be well known for it's "needed" repairs at outlandish prices. We called and asked Atlas Butler to discontinue our maint contract and found out we have to pay it out until February because that contract was the reason we received all of their "maintenance discounts". Again, we really feel like we were taken advantage of by Atlas Butler,but we really have no one to blame but ourselves. We should have checked around first. I am urging anyone reading this to check out all of your options before blindly picking Atlas Butler. You will be glad you did. more

There are only three possible reasons to use these people: more

DO NOT use Atlas Butler for AC/Furnace repair, service or installation. They charged us 495 dollars for a part that three other specialists have told us cost about 40 dollars (a Dual Capacitor). They were here for an hour and less than a week later, it has broken again. The cost to replace the whole thing was 3x what these other guys quoted us as well. more

HORRIBILE RIP OFF... My wife had AtlasButler come out because our AC unit was not working... they charged her $369 for a "dual capacitor" and $369 for a "contactor" and a $89 diagnostic fee for a total of $827!! After seeing this bill I called to multiple other HVAC companies and was quoted $200 by Big Walnut Heating and Cooling and Sears Home Services. Both places told me that each of the parts that were replaced are less than $20 parts!! I called Atlas Butler and tried to negotiate my price down to see if they would meet me in the middle at $400 to avoid further hassle. They told me to take a hike and I could return the parts but I would have to take them out myself and bring them in. Big Walnut Heating and Cooling came out the same day, removed the Atlas Butler parts for me and replaced them for a total of $200!!! I dropped the Atlas Butler parts off and am waiting for my check!!! more

HORRIBILE RIP OFF... My wife had AtlasButler come out because our AC unit was not working... they charged her $369 for a "dual capacitor" and $369 for a "contactor" and a $89 diagnostic fee for a total of $827!! After seeing this bill I called to multiple other HVAC companies and was quoted $200 by Big Walnut Heating and Cooling and Sears Home Services. Both places told me that each of the parts that were replaced are less than $20 parts!! I called Atlas Butler and tried to negotiate my price down to see if they would meet me in the middle at $400 to avoid further hassle. They told me to take a hike and I could return the parts but I would have to take them out myself and bring them in. Big Walnut Heating and Cooling came out the same day, removed the Atlas Butler parts for me and replaced them for a total of $200!!! I dropped the Atlas Butler parts off and am waiting for my check!!! more

In the Spring of 2010, I had scheduled a air conditioning cleaning and check out pursuant to my Service Contract. The technician was to arrive at 4pm, but I wasn't called until almost 5pm to say he was on his way, so I rescheduled for the next day at 4pm. The next day, again I wasn't called until almost 5pm to tell me he was on his way. Then when he arrives, he proceeds to tell me that the flue pipe to the furnace, which has nothing to do with the A/C operation, needed to be replaced because it was unsafe from a little rust on the edge of one the pipes, and it was only going to cost me $500. Wow, what deal for $20 worth of materials and only a half hour of work to complete. I said no thanks. The service technician that came for the furnace cleaning was great but informed me that the wrong aftermarket blower motor had been installed from a previous visit from Atlas Butler. He said that he couldn't replace it under warranty because it had been to long, even though according to his computer records it showed they had installed it. He admitted it was their fault, and said he sees it quite often. I told him I appreciated his honesty, but that I would pay someone else to put the right factory motor in for less than the $500 it was going to cost me from Atlas Butler. I'm finished with Atlas Butler!!! more

We called Atlas Butler when our outside A/C unit died. They arrived promptly, when scheduled. The technician quickly diagnosed the problem, and had us up and running in short order. He also cleaned the unit and did a system check up. We were impressed with the service, and signed up for their service plan, which came in very handy the next time they came out, for a different issue. The techs are very personable, and we felt very comfortable having them in our home. Something you can't say about other companies. Highly recommended! more