Ash Away Hearth & Chimney

Great company and fabulous service. I highly recommend them. more

I took my grandmother into this place of business to buy a stove. The inviting staff were so personable and nice it was a welcoming feeling. They made us feel as if we had known them forever. They went through all our choices in stoves, and which were best for our home. The prices were right, and the installers were far beyond amazing with helping us, and describing how to use the stove properly. For the past years we ALWAYS get great chimney cleans, great prices, and awesome service. Even with calls of questions for them, we never waited on answers. I would highly suggest Ash Away Hearth & Chimney to anyone looking for stoves or cleanings! more

Loved the salesman. Loved the installation crew. I HATE the fact that you can call any of their phone numbers and get the answering machine. We called and called over a few weeks and only once did they answer the phone. If business is that good, can't you hire someone to answer the phone and take a message. What happened to a business that cares about their customer enough to answer the phone? Thumbs down Ash Away. You lost my referral. more

I Purchased a Harman P61A from Ashaway, i LOVE it. upon entry of the store i was greeted by the emplyees very kindly. The owner, Bob Cabral, helped me in choosing my stove. i basically told him what i am looking for and right away he showed me a Harman. Bob helped me out big time by giving me a floor model with a very reasonable discount. that day i was schedualed in for an appointment for an installer to come out to install my stove. a couple weeks later, the installers, who by the way were very professionaly and polite, installed my stove. Ive been using the stove for 5 years, with my annual cleanings i havn't had a problem yet! more

I was skeptical when my wife suggested we buy a pellet stove. Her friend has one and they rave about it. We heat with propane and it is very expensive. We spent over $4000.00 and I was not sure. I listened to my lovely wife. I love it. we are saving at least $125 to $150 a month. Our house is at 72 degrees not our usual 64 degrees. I love the thing. I work outside all day and look foward to a warm house when I came home. Thanks ST. Croix and Ashaway. more

I did allot of homework recently when I purchased a wood stove. Oil prices have cost me alot of $$$$$$$$$$ more

I bought a pellet stove 5 yrs ago. They service it every summer. Best prices on pellets. I like new england they burn good. I have tried others that have alot of ash. I l;ove my pellet stove. It is a Herman. more

I bought a woodstove in 2006 for $1,700 and experienced back puffing shortly afterward. Ash Away suggested purchasing and installing their stainless steel liner for another $800 to correct the back puffing so I did. The back puffing continued and I continued to ask for a solutions which they could not provide. I recently called again (Sep 2010) and talked to Adam who was unable to provide solution so I figured I would visit the store with the hope of a solution to the back puffing. I made the trip to Ash Away (Oct 2010) and was told nobody could help me because everybody was in a meeting in the other room. I provided my name and number to the clerk who wrote it down saying somebody would get back to me. Nobody called back so I went to another business who was able to diagnose the back puffing to a clogged fountain asembly on the phone in 15 minutes. My stove now works fine with no thanks to Ash Away. Their customer service is the worse after purchase. Go else where!!! more

Have known these guys for 15 yrs ,have always taken care of me. Let he who is perfect throw the first stone. So easy to bad mouth sombody and not put your real name Pros: All the good stoves Cons: are human more

I purchased 2 gas inserts from Ashaway having spent over $6K. Having called 3 x and not receiving a return call; finally got through to an associate explained that I was looking to have some cleaning done on the stoves and asked Bob if he wld call me back. NEVER RECEIVED A FOLLOW UP CALL! Price associate quoted me was ridiculous. So much for customer service!!! I had recommended this company to a number of our family and friends. Rest assured I will do everything to inform them of Ashaway's poor service. I'm sorry I didn't review other bloggers before I made my purchases. BE AWARE!!!!!! Cons: Poor service, poor follow up more

Good selection of stoves in the showroom and service techs know the products Pros: Good selection of harman products more

Waiting to hear from ""Scheduler"" one month and counting. Pros: Nice products Cons: you name them more

Ash Away may be a good store , even a great store, but after five calls for service , two of which involved actually speaking with someone , and still receiving no return call....this customer will never know. more

I would like to say that we at Robert Street received a call from Bob, the owner of Ashway and he wanted to reconcile the difference after this long battle. We did reconcile the differences and will return to his store in the near future. more

I went to Ashaway this Sunday around 3:00. There were some people in the store but not that busy. I was looking to get some info on a pellet stove. I did not even get a hello or smile from an associate. I waited about 10 minutes and left. As I was walking out another guy in the parking lot said he was leaving because no one helped him. On another note - I did like the trailer idea. Pros: good stoves Cons: No one even said hello! more

This is Frank12 I forgot my pass word as I thought I would never return to the store . I would like everyone to know that Bob called me at the first of March about the pallet of pellets I purchased last August . I went to the store today and talked to Bob. We were able to resolve the issues over the pellets and I will be doing business with Bob again. I had originally purchased my stove at this store and my faith is restored in Bob as a professional . Also Bob informed me that they may be doing one ton bin deliveries next year . This is a process were you have a large bin in you garage or basement that holds one ton of pellets .The truck stops by your house and puts the pellets into the bin like insulation . Bobs got my vote. Pros: BEST SERVICE AROUND more

I am Robert cabral the owner of Ashaway. Granted ,We are far from perfect. I have a staff of over twenty. I wish that I could do all my business over 12 months instead of all in the last 3-4 months of the year. We would be in better position to be more effective with customer service. I would never intentionally screw over any customer. In Regards to the Greenwalts, they are very nice people. We try to Qoute as accurately as possible, it is impossible to be right on. Honestly more people are issued refunds for parts not used, than need to be billed. Mrs Greenwalt I have been trying to get to your house for over a year. Your bill could be wrong, You just will not let me look at the install again. I gave you a great discount and stand behind the product. I wish smoke'd would contact me at 5089935577, I would be very intrested in talking to you, I would like to find out more. (PART OF ME THINKS HE IS THE COMPETION ). As for COLD, It was a horrible year for getting stoves,Our main manufacturer HARMAN could not supply all the dealers adequatly. This effected more than just COLD, WE ended up giving more refunds than we should have. WE did not decieve COLD, we were just passing along info we got. Frank Haggerty,We did let you down with your pellets, I am sorry to let you down. ASHAWAY will replace any bad pellets you might have had gone bad. I left a messge on your machine today. We have been in Business for 16 yrs and strive to take care of them all. I want to thank all of the loyal customers who have stood by me thru all these years. there are many of you. It is you that have made us the Biggest dealer of stoves within 50 miles. It is you who desrves all the tropies in the back room. If anyone has a problem, please come to me before it gets this bad. I will usually try my best to work out any issues that you might have. It is impossible to make everyone happy, some people are just not happy people, I humbly recommit myself to All of MY CUSTOMERS, THANK_YOU Pros: BEST CUSTOMERS IN THE AREA, Also best names in Industry Cons: Can always do better at customer service more

They always seem to busy with other things to help the customer. One time I walked around INSIDE the showroom/store and was alone for at least 15 mins. They had no idea I was even in the store. It's a shame because they sell good products. I know at least 10 people who burn wood pellet stoves. I've had mine about 4 years...they are somewhat new to pellet stoves. Im sorry i sent them to ashaway. more than half had problems. ...good thing all these new spots are opening up everywhere...that was the only leverage they had... Pros: close to home Cons: they way they do bizzzzzzzzzzz more

In August of 2007 we bought a fireplace insert and a pellet stove. He could not install in untill October. Was okay with us. He then referred his Masonary to us and then the masonary order all the rock work. All the products were on hold for a month then the product was lost. The stove was finally done on januaray of 2008. Then i soon received a bill from ""bob"" stating there was wrong parts order and other parts needed and he billed be an addition 700 on top pf the 6k I already spent at his store. I called the day before the day of even spoke to him during the install never noted any other parts were needed. We are still battling this waiting for him to come to the house and explain the charges it has been almost 2years. I do not recomend going to his store. i was also told my others he charges you one price and always rebills you for more later.I really dont knwo anywhere where you can charge a customer one price then rebilled them 3 months later - if I have to this case will go to court.Terrible customer service. DONT BUY FROM HIM..... more

In the recent past, some stove manufacturing companies have unfortunately ran into a situation where the demand for stoves has increased tremendously, at times quadrupling expected orders. This has caused an unforeseen delay in customers obtaining their stoves. This situation should in no way reflect the professionalism that Ash Away Hearth & Chimney has displayed as a company in the last 16 years of business. Ash Away has tried to the best of its ability to keep customers informed of the status of their stove purchases as soon as we as company are informed by the manufacturers.At no point have we misled ANY customerswith any information regarding their stove/installations. All customers HAVE BEEN offered their FULL refund immediately without question! more