In the recent past, some stove manufacturing companies have unfortunately ran into a situation where the demand for stoves has increased tremendously, at times quadrupling expected orders. This has caused an unforeseen delay in customers obtaining their stoves. This situation should in no way reflect the professionalism that Ash Away Hearth & Chimney has displayed as a company in the last 16 years of business. Ash Away has tried to the best of its ability to keep customers informed of the status of their stove purchases as soon as we as company are informed by the manufacturers.At no point have we misled ANY customerswith any information regarding their stove/installations. All customers HAVE BEEN offered their FULL refund immediately without question!
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