Advantage Pool & Spa Llc

We needed a new liner for our pool. Adam, Sean, and Wes provided wonderful service and were very thorough. They are not satisfied until their customers are. Thanks for your dedication Advantage Pool. more

I looked at several companies for a new liner. Advantage had the best price and the best customer service. The liner went in beautifully and ahead of schedule. Professional and helpful office staff as well as technicians and they deliver on promises. I have tried other pool companies but will not be leaving Advantage. They are the best in the business. more

If you want a truly professional job at very reasonable prices, contact these folks. We replaced our liner 7 years ago and were not happy with the service. We opted for Advantage Pools this time around and received far more than we expected. Highly trained and knowledgeable staff. Superb customer service. Provides sound and seasoned advice. Made sure our liner was custom fitted and DOES NOT require liner lock. Just talk with these good folks and you will have complete confidence. We are very pleased. Our pool looks almost brand new!!!! more

I've use other companies to work on the pool and have never experienced the response or professional service I have gotten from Advantage. The quality of work and helpful suggestions have convinced me that I will never be as satisfied with anyone else. Top drawer service and professionalism. more

We would highly recommend Advantage Pool. We have used the complany for over 8 years and found nothing but top of the line service. They have replaced several liners and both have been installed ontime and exceeded our expectations for the selection, install and follow-up service. more

We have been with Advantage Pool Service for approximately 10 years. They have done everything from servicing our pool on a routine basis and replacing pump filters, to replacing our liner. They always show up when they are supposed to and always leave our yard and pool looking better then it was when they arrived. They are very professional and courteous and everyone that works for them meets the same standard of quality and service. I would recommend them to anyone with a need for any kind of pool service more

While on my Honeymoon last Spring I asked Advantage to uncover and start up my pool as a surprise to my new bride. It was professionally done and the tech even sent a photo to my I phone. Needless to say I was very pleased and have scheduled Advantage to start me up again this Spring. Give them a call. They are very knowledgeable and will do a professional job. AAA+++ more

I originally used Advantage Pool & Spa when I started planning my pool. Adam's expertise was invaluable in allowing me to design and install a state of the art salt water pool. All of the employees from Advantage Pool & Spa are very professional. I don't believe that I could have learned all of the aspects of pool maintenance without Adam and his staff. Working with Advantage Pool & Spa has allowed me to escape the pool maintenance horror stories that friends related to me over the years. With Adam guiding me to the proper equipment I needed to create a low maintenance salt water pool, I could not be happier. As for maintenance, Adam and his staff make it a non-issue. I am forfunate to have found Adam and Advantage Pool & Spa. more

Horrible service, Play games with you. Works out of their home, don't have a real store front, bogus people. RUN!! HIDE!! Don't use they as they are totally worthless. They wont answer phone, wont come to home when called, overall they are about the worst place to go for ANY Pool service. more

I needed a starter course in pool management. Adam was there within an hour of calling in! He spent about 1 hour explaining the pump, vacuum, light and even set up the timers. After all that he did not want a payment! Where have you seen this??? His estimates for monthly pool service etc. seemed very reasonable - I am a fan! Best of all - they bring in ANY pool supplies you need - chlorine tablets, nets, etc.. to your home - no need to go a store! more

I had Advantage Pools out to my house over the winter and they did a fabulous job. Very nice service. more

Had Advantage Pool Service out to my house to fix a problem with my equipment. My filter had been previously piped incorrectly and wasn't working well. I didnt know this but Sean caught it almost right away! He got me up and running and let me know some things that i could be doing to save money! (something other pool guys had failed to tell me....) Awesome service, great price. Thanks Guys! more

I needed to have my steps, liner and pump replaced. I called and met with 4 different companies and choice Advantage Pools because they were very informative and the price was fair. The work they did was very good. I am a general contractor and know about what was going on. They were very professional and communicated with us during the process. We are very pleased and would recommend them to anyone. Dave Moore David Moore Construction, LLC. Pros: Good Christian family run business more

I set an appointment for 5:30 pm and nobody showed up or called to re-schedule. My husband stayed at home to meet the service person instead of going to our sons t-ball award party. I called and left a message and complaint. The next day a service person called to re-schedule and tell me how sorry and embarrassed he was. We re-scheduled for 6:30 pm that same night. 6:30 came and went. At 8:00 I put my kids to bed. When I came down stairs I saw I had missed a call and had a message. Guess who; the Advantage service man. He called to tell me he was in the neighborhood and could he stop by. I decided I would call them back in the morning. At 8:25pm he showed up at my door waking up my kids ( all 3 of them). I explained to him the importance of keeping an appointment or making a timely phone call to explain the delay. He asked when they could come back and I told him that due to the company's lack of professionalism I was very hesitant to re-schedule. He assured me it would not happen again. I, foolishly, tried again. We set Wednesday or Friday, their choice, at 6:30 pm. Again no call no show. This company must have a lot of money considering this is how a new customer is treated. I will find another pool company and strongly suggest you do the same. This one obviously doesn't need our business. more

Beginning of May, 2010, we hired Advantage to open and service our pool. It is now the 20th, we have had NOT ONE DAY when the pool water was clear, and we have been charged well over $300. Two days ago I called and brought these problems to the company's attention. Since then, we have not received a return phone call, nor has a service tech been here. I use the term ""service tech"" loosely because I don't believe these guys know what they are doing. How can they use all these chemicals, all this money, and not provide a clear and safe pool? Our pool water was clearer the day the cover was removed than it is now since Advantage has been working on it. I want to know why, after they came back the second time, and the water wasn't clear, why didn't they keep coming until they got it right. Does it really take 17 days and over $300 to get a pool, that was already in pretty good condition, according to there own techs, crystal clear? In this case, it took 17 days and over $300 to get our pool totally green! I have a paper of theirs dated 5/17 that states the pool is cloudy...$114 and three days later the pool is totally green! I can only surmise that the good reviews this company received were from their friends and relatives attempting to make Advantage look good. The proof lies in my GREEN POOL, and the fact that they just don't care as demonstrated by their refusal to even call me, let alone fix my pool. Cons: bad condition of pool; hugely expensive more

This has to be the best pool company out there, bar none. I have never dealt with such a courteous, professional and more giving company period, much less a pool company. I have no idea what the previous reviewer was talking about, but I've NEVER had Melissa be rude to me. She and Cindy and the rest of the staff have ALWAYS been nice to me. One of the several things that puts this company over the top for me is their flexibility with financial stuff. I had a liner replaced year before last and they worked with me every step of the way as much as they could with working out payments for getting the liner replaced. Another recent example (past couple days) is that Melissa even helped me try to find a winterizing plug that they didn't have (neither did Leslie Pools in Bartlett, major pool supply company) and eventually led me to a link on another website that carried it for a fraction of what they could get it for. She knew that she wasn't going to make any money off of that part from me, but did it anyway! I have been on the fence about having someone to come out and do regular maintenance on the pool and I am definitely convinced to go with them this summer for that. Thanks Advantage Pool! Pros: Customer Service, flexibility, professionalism more

I called Advantage Pool on Monday June 08, 2009, and talked with Cindy, the owner, to schedule repairs on my pool. She scheduled an a.m. appointment for Tuesday, I called at 1:30 pm, and she said that there was a communication problem, and someone would be there that afternoon. At 4:15p.m., a tech arrived and found the problem but it was to late to get the parts, and he said that they would have someone out here first thing in the morning, I called at 12:30p.m., and they didnt know anything about it, but said they would send someone out. I asked them to call me so that I could meet them. They did, and I said that I was on my way. I passed the service truck on my way in to my house. I called and spoke to Mellissa who was very rude, defensive, and not very customer friendly, she said that they had been waiting for 30 minutes which was not true, and I said that we have been waiting tor 2 days. She didn't want to hear it. She was defensive, rude, and hung up on me. I am in the customer service business, and I would have no business if I treated my customers the way they treated me. They did not communicate that they were not going to be here when they said. Mellissa was very rude, and the tech who came out the first time slammed all the other pool companies in town saying that they have the best service. Who knew. I have wasted 2 days waiting for Advantage, Mellissa does not care, Cindy does not care, and my pool is turning green as I write this. Cons: terrible customer service experience more

Super job at cleaning around the pool, need serious crash course in water chemistry. Return trips necessary weekly. Try to have someone home, otherwise you will not get what you pay for! Pros: Great at cleaning the area around the pool. Cons: The pool itself often looked like it hadn't been touched. more

We knew nothing about pools when we bought a house that had one. Advantage has been wonderful! Everyone is very professional and friendly at the same time--letting us know before parts are replaced, coming whenever we call for service, returning calls when we have questions, even sending us information about our pool filter and algea prevention. We have been nothing but pleased and will continue to use them. I would recommend them to anyone. Pros: friendly, affordable, and reliable Cons: none :) more

We used Advantage Pool and Spa for a vinyl liner replacement. The service was prompt and the price was fair. more