I set an appointment for 5:30 pm and nobody showed up or called to re-schedule. My husband stayed at home to meet the service person instead of going to our sons t-ball award party. I called and left a message and complaint. The next day a service person called to re-schedule and tell me how sorry and embarrassed he was. We re-scheduled for 6:30 pm that same night. 6:30 came and went. At 8:00 I put my kids to bed. When I came down stairs I saw I had missed a call and had a message. Guess who; the Advantage service man. He called to tell me he was in the neighborhood and could he stop by. I decided I would call them back in the morning. At 8:25pm he showed up at my door waking up my kids ( all 3 of them). I explained to him the importance of keeping an appointment or making a timely phone call to explain the delay. He asked when they could come back and I told him that due to the company's lack of professionalism I was very hesitant to re-schedule. He assured me it would not happen again. I, foolishly, tried again. We set Wednesday or Friday, their choice, at 6:30 pm. Again no call no show. This company must have a lot of money considering this is how a new customer is treated. I will find another pool company and strongly suggest you do the same. This one obviously doesn't need our business.
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