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Review content:
I called Advantage Pool on Monday June 08, 2009, and talked with Cindy, the owner, to schedule repairs on my pool. She scheduled an a.m. appointment for Tuesday, I called at 1:30 pm, and she said that there was a communication problem, and someone would be there that afternoon. At 4:15p.m., a tech arrived and found the problem but it was to late to get the parts, and he said that they would have someone out here first thing in the morning, I called at 12:30p.m., and they didnt know anything about it, but said they would send someone out. I asked them to call me so that I could meet them. They did, and I said that I was on my way. I passed the service truck on my way in to my house. I called and spoke to Mellissa who was very rude, defensive, and not very customer friendly, she said that they had been waiting for 30 minutes which was not true, and I said that we have been waiting tor 2 days. She didn't want to hear it. She was defensive, rude, and hung up on me. I am in the customer service business, and I would have no business if I treated my customers the way they treated me. They did not communicate that they were not going to be here when they said. Mellissa was very rude, and the tech who came out the first time slammed all the other pool companies in town saying that they have the best service. Who knew. I have wasted 2 days waiting for Advantage, Mellissa does not care, Cindy does not care, and my pool is turning green as I write this.
Cons: terrible customer service experience
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