Excellent Experience with AG Heating & Air Conditioning Overall
We had lost power to air conditioner & heater. I found AG Heating & Air Conditioning on the Internet (Google Search) and called late Friday afternoon. I don't remember the name of the girl I spoke with but she was up front and said that he couldn't get someone that evening but would be able to first thing Saturday morning.
We agreed that I would keep looking for someone who could come sooner and she would have his person check with me at 8:00am Saturday morning to see if we still needed him. I got a call at exactly 8:00 am from AG Heating & Air Conditioning as promised. She said the Tech would be down before 9:30 and he arrived at 9:10. He was obviously very knowledgeable and very quickly figured out what was wrong, explaining to me along the way everything he was doing, checking and thinking. When he determined that the problem was outside the house from breakers, he flipped the breaker and all was good..
The Tech also gave me his card and told me to call him if I had any questions about any other issues. I have had a number of bad experiences with contractors in this area and this was the exact opposite.
I really appreciate the honesty and openness from the first person not trying to promise getting someone out sooner so that I would not call anyone else when he couldn't make that happen. I especially thank AG Heating & Air Conditioning for their experience and educating me so I would not be taken advantage of. That is so rare these days and really means the world to me. Because of your obvious company policy of caring about your customer, I would use AG Heating & Air Conditioning again in a minute and would definitely call right away, Also, considering that you service a large area, I will let as many people as possible know about you as possible. This kind of service deserves to be rewarded with all the business available.
Thank you once again, so much. Bruce Banning
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