A. Williams & Fogg Heating And Air

David from Williams and Fogg has been a joy to work with considering the situation. We had bought a home only months ago that came with a furnace that had out lived it's useable lifespan. After several visits to diagnose the issue, David worked with our warranty program to get us a brand new furnace. David worked with our schedule, even coming out on Halloween evening. The best day came when him and his crew came out on a friday, working until dark outside to get heat into our long cold home. David was very honest and transparent with any advice or information he gave, never trying to up sell me on things did not need nor require. He was receptive of any questions i asked. I would recommend David, and Williams and Fogg, to anyone who asks about a furnace, and plan on recommending him to my friends who need a good HVAC company. more

We had another company come out to check on our HVAC system and were told by them it would need completely replaced (and for an insane amount!). We decided to have a 2nd opinion and went with Williams and Fogg. GREAT decision! The tech, Lawrence, was on time, very honest and professional and had our furnace up and running again in no time. We also had him quote us for a new system should we decide to go that route and Williams and Fogg's prices are unbeatable! We will definitely be using them again in the future should we ever have the need to! more

I was very pleased they got to my house on time. Lawrence was the techniance he was very professional. Took time to explain what the problem was and I had heat when he left. more

I recently had a towel bar /dry wall repair issue repaired by Mr. Williams. He was efficient, timely in his work and the quality of the work is great. I appreciate having a person with experience coming to my home and doing a professional job. Please share my thanks with Mr. Williams. Your customer, Sharon Carroll more

Chris from the Handyman Repair Service provided me with a quick estimate to repair and replace the flooring for a storage shed. He provided excellent work and was professional and courteous. I would not hesitate to use Chris and Williams & Fogg for your handyman repair needs. Thanks for the great job Chris! more

I needed multiple services addressed and Doug from Williams & Fogg provided excellent service. His work was fast, professional, and excellent. He repaired the gas flex line, installed a new garbage disposal and new water heater. The administration provided by Bonnie was excellent too. I would not hesitate to use Williams & Fogg as a result of my experience with both Doug and Bonnie. Thanks for a great job! more

Hassan Wilson was helpful in finding the problem with ceiling fan, I would reconmend them to anyone more

Hassan went above and beyond the call of duty when he installed my new light fixtures! He was prompt and courteous and did the job right. I plan to use Williams and Fogg again and will recommend them and Hassan to all my friends. more

The tech. was here when he said he would be. he explained everything to us. was very polite and knowedgeable about his work. more

Robert Boyd was the Contractor that came to my house. Robert kept me informed at all times what the status was on our repair, and a part had to be ordered. He went under the house clean and came out filthy, and sweating so horrible, I felt bad for him, but again, Robert is gracious and not complaining. He is a great asset to your Company. Robert is very knowledgeable, respectful, and energetic. Because of Robert, I have already given you one referral, and plan to continue too. I am the local sales rep. at ORHP and I received the kind of service and communication that I wish all of my clients at ORHP could receive. Devin Honeycutt helped Robert with the final installation under the house, and he too was very respectful and nice. He too will be a great asset and he seems eager to learn. Thank you for making a very warm week much more painless than it could have been....Thanks to Robert Boyd. Sincerely, Carmelita Dance w/ORHP more

They came around an hour after I called about my water heater even though it wasn't an emergency, which was great. The technician was very professional and knowledgeable, immediately spotting the problem and fixing the burned wire in no time. I would have given them 5 stars but I feel like I was over charged for the labor. I agreed to the $79.95 service call fee but feel that charging $80 labor is too much for checking the current and splicing in a 4 inch piece of wire and tightening a screw. Otherwise I would recommend them to others. more

I want to thank you and your customer service electrician, H. Wilson, for the quick response and excellent service in the recent dryer plug problem. While moving the dryer we plug the plug too far and the sparked and we lost power to the dryer. Once your electrician arrived he had checked the plug and made some checks, we were working again. Thanks for the clear communications and the service to resolve everything quickly. more

Technican Lawrnce came out on Sunday May 27 to check our AC which wasn't cooling. He was extremely kind, polite and had a great personality. He was able to diagnosis the problem and take care of it. He gave 150. I would highly recommend Williams and Fogg to family and friends. more

Were willing to adapt to my schedule. more

My warranty company sent these folks out to install my garbage disposal (mine went belly up). the worker did not remove the punch out hole and my dishwasher ran all night trying to pump out the water. they came back out and fixed that part and told me if there were any issues they would fix it. Days later my dishwasher started making a burning smell. I contacted them and they assured me they would 'make it right' they said they ordered the part and now 3 months later they won't return my calls and all emails come back returned as well. the home warranty is colonial warranty and thus far the are hanging me out to dry too. I waited a long time to do this review, I wanted to give them the benefit of the doubt and not be nasty, I was hoping they would call me and schedule a time to replace my motor and do the right thing. this was in Dec. and now it is March and I got nothing but a dishwasher that smells every time it runs, it is just a matter of time before the motor goes. It was a top model brand that should have lasted a lot longer (and would have had this not happened). RESPONSE FROM Williams and Fogg Heating, Air, Plumbing, and Electrical Company: We apologize for any inconvenience to the customer. We were contracted by the warranty company and replaced the garbage disposal per the warranty company's approval. We would gladly service this customer again, however, since we were contracted by the warranty company,and this is their customer,we would have to have approval in order to do so. We recommend the customer resolve this with their warranty company, and if approved, we will gladly return. more

I was very please with your service man Mark. He was very good at explaining everything to us. RESPONSE FROM Williams and Fogg Heating, Air, Plumbing, and Electrical Company: Thank you for your review and we are happy to do business with you. Please call us if you need anything. more

Allen Johnson was the guy who helped us with our problem...excellent service and very professional...you guys hired yourselves a real winner!....thanks, Allen! more

Special thanks to Mark and AJ for a job well done! They arrived at my house to install my air conditioning unit and did a fantastic job! They were very polite, knowledgeable and professional. Special Thanks to Toneka (office) for working with my schedule. more

Called on Friday, August 26...at 4:50 p.m. They said they would come out and take a look. Mark arrived within the hour, had the part on his truck and made the repair! Notice the date....Friday before hurricane Irene came ashore... The price was very fair, and Mark was very professional and pleasant. We were talking after, and how often do you call to have something done and it turns into a big hassle? Not with this company. We WILL use them again...this was the second time they've come to our rescue. more

Begining with my phone call, everybody I dealt with was very nice and helpful. Marty McArthur was not only right on time, but very professional, explained what the problem was & fixed it on the spot. Woud recomend you any time. more