A Plus Power Equipment

Try to locate another shop if you can and or call the manufacturer of your particular type of lawn equipment and have them steer you towards a good reputable shop. I purchased a mower from A-Plus and took the mower in for a simple fix for the push handle and when I returned to pick up the mower it was filthy and had to be cleaned up. When I started the mower to use after picking it up it smoked like crazy and spit oil everywhere and then a nut and bolt fell off of it. So I called A-Plus back and they told me to return the mower so they could look at it. So I returned it and While it was down at their shop I called the manufacturer of the mower and was told to go back and get my mower back from A-Plus and that they would refer me to another shop but said they couldn't tell me why. I was also told they wanted to know if A-Plus tried to put the blame on me saying that I probably tipped the mower on it's side when causing it to smoke and possibly cause engine damage. I am always careful never to tip mowers when loading and unloading knowing about this issue. I almost laughed when I went to pick it up and sure enough that is what I was told. Haha. Anyway I got the mower back and am being referred to another shop to look at as the mower is almost new and has a 3 year warranty. I also noticed that someone else listed a similar situation where they were blamed for tipping the mower as well. I contacted the manufacturer and let them know that what they predicted was indeed what happen as to them blaming me for something I didn't do. Also the bolt and nut that fell off was one they overlooked tightening when fixing the mower. When I left the mower with them it looked brand new and when I picked it up it had grease all over it and scratches on it to the point I didn't think it was mine at first and questioned it and was told they are very careful not to switch tags. My aunt works in the Attorney Generals office and with everything I have read from other folks on this page it really needs to be addressed to protect folks. Just try to avoid this place if you can help it and avoid the possibility of being stressed out and aggravated as it's just not worth it. I sincerely hope this helps someone. more

I have read over 30 reviews on a plus power equipement and all of them are horrible. How is this guy still in business? I worked for him for a few months and OMG that was the absolute worst job experience I've ever had in the over 20 years of being in the American workforce. He calls customers names to their faces. You cannot argue with the guy because he will simply just walk away in mid discussion if he doesn't agree with what you are saying to him. HE IS BI-POLAR AND UNMEDICATED. I don't even think he realizes that he is this way. He will sound like the happiest guy in the world one second then be horribly angry the next. \r \r He threatens to fire people on an almost daily basis for simply making a mistake. He threatens to take mistakes that employees make out of their paychecks which I'm told is illegal. He pays people under minimum wage which is illegal. His asshole little dogs piss and shit everywhere. So in the morning you might get a nasty surprise under your shoe. He spends over half his day being angry at customers and employees. I would rather hold a sign on a freeway offramp somewhere than work for this psycho again. \r \r I could go on and on all day long about this nut job. Feel free to email me if you would like to know more. I'm thinking the BBB and attorney general might want to hear about this. Have a great day! more

I THINK ITS THE WORST SERVICE EVER WISH THAT I I HAD READ THE REVIEWS BEFORE I WENT THERE TOOK A CHAINSAW IN FOR TUNE UP THEY TOOK IT APART AND SAID CANT GET PARTS TO FIX IT THEN JUST LEFT IT APART AND CHARGED ME DIAGNOSTIC FEE! OH YA IT RAN WHEN I TOOK IT TO THEM NOW ITS IN A BOX TURN APART more

This business should be avoided at all costs! They have no customer service skills and their mechanical skills are extremely limited. Their idea of repair or maintenance work is to replace everything that they can disassemble. A favorite trick is to get you to bring your machine (lawnmower, chainsaw leaf blower, etc.) in for an examination and diagnosis and then hold it hostage until you agree to have them repair it or pay for the diagnosis. Don't sign anything!!! Rude, crude and generally stupid. more

In all my years I have never come across a company like this. The owner is so rude and has no business ethics. We dropped off power equiptment almost two months ago and have called numerous times to check on it and they keep saying it isn't ready. Personally went in to check on unit and they couldn't find it and when they did they were just starting to figure out what was wrong with it. Each time I have been in there people have either been complaing over the phone with them or in person complaining. I wish I could figure out some way of stopping that business from ripping everyone off. Wonder really how that Jerry guy sleeps at night........I couldn't live with myself if I was so dishonest. more

I worked for Jerry Woll he does not know anything about the equipment that comes in.He tells customers and the machanics lies,he's a lieing fat bipoler petofil white trash.He f-ed people so bad that i to my tools and walked out, he held my paycheck (he pays under the table) for six weeks beging me to come back, if you take your equipment their you will get hoesed. Pros: nothing Cons: jerry is a doosh bag! more

6/24/2010 We took our push mower into get a pin replaced that holds the blade on. We had them give it a tune up also. It took them 10 days to do this and they never once called to say it was done. We had to stop there and ask them where it was. They found it in the back. We got it home and mowed with it. It started and ran but we noticed it struggled a little while mowing and had a little grey smoke coming out of it. We thought it might just need to get warmed up. The 2nd time we took it out to mow with it had trouble starting and could hardly cut at all. It kept wanting to die and it was smoking more. After about 20 min of this it died and would not start at all. I took it in on a Monday and was told someone would look at it and call me. I waited 24 hours and after no call I called them. They said they would talk to person working on it and call me back. I waited 3 hours and called them back. They said the guy had left and I should call back around noon the next day. I called Tuesday at noon and was told they were still working on it and give them an hour and they would call me back. I asked them why they were working on it if they hadnt told me what was wrong and how much it would cost. They told me it might not cost me anything and they would call me back. I waited until 4 and had my husband call them. They told him they were still working on it and they would call him in an hour. At 5:55 he called them and they told him there wasnt anyone in there shop and they would call him by 9:30 am on Thursday. At 10 am Thursday morning My husband called back and they said mower was done. They still had not said what was wrong with it. I got there at 12:30pm to pick it up and Jerry comes out from the back and said you tipped it over and ruined the motor! I told him I had not done that and he said yes you did. there is only one reason the motor would go bad and that is if you tip it on its side. I again told him i had not done that. He said well the motor was bad so being kind he wanted to do us a favor and had replaced it with a older motor he had out back. And that he would not charge me for it but i should pay him $60.00 for half the labor. And was then told the mower still wasnt done and i had to come back in an hour. I asked him why no one called me and told me motor was bad and why would you replace a motor that I was told cost $200.00 if I had ruined it? He said he was trying to help me. We have been in his shop 1 time and he said it took so long because he was so busy but yet he would replace my motor with a $200.00 one just to help me? I don't think so. I believe they did something to my mower and then tried to cover it up with blaming me. I had to pay them the $60.00 to get it back. They have terrible customer service and I would not recommend to anyone. Cons: Horrible Customer service and not honest more

Well when I read Ryker's comments I felt like it was my husband writing the review as we had the same results just recently. However we did finally get our mower back after 6 weeks...and fixed at that, but at double the price we were quoted. Same circumstances, confrontations...the owner actually walked away from me when I was talking to him...I was just telling him the black mold that is growing in his lobby/check out area is unsafe for him and his employee's. Said he bought it that way......so you not gonna fix it? Everytime we went in to pick it up we got the run around.........price was higher than quoted......never returned calls like they said they would. Spend the money and go somewhere else unless you don't care! Pros: GREAT location Cons: deceitful, unorganized, unfriendly more

On March 30, 2010 we took our mower into A Plus Power Equipment in the 5 corners area in Vancouver,and were told that it would take 2 weeks to fix. Two weeks later I called and was told that our mower hadn't been touched but it was next in line. I called three days later and was told that the mower hadn't been fixed because they were working on chainsaws. After 3 weeks I called again and was told they were very busy and would try to get to the mower. Three and a half weeks had now passed and I called again. I asked to speak to the owner, Jerry Woll, and I ask him if the mower was ready. He checked and said that they hadn't touched it and when I asked why he said he didn't know. He asked me if my mower was a Honda mower or just a mower with a Honda engine. I thought that odd because they had marked the mower and given us a claim slip. I asked why their business was so unorganized and unreliable. At that point Jerry Woll, the owner, said G_d dammit and said he was looking for the mower. I told him my wife was coming down to pick up the mower and told Jerry I wanted him to find it and then to call me with an explanation for the unprofessional debacle. He never called. When my wife went to pick up the mower he was AWOL, and she was told they had decided not to work on our mower. So after three and one half weeks we still have a broken mower. Don't go here, find another source unless you like waiting and repeatedly receiving different answers as to why your mower isn't being fixed and then have the owner cuss because of his incompetence. This isn't an A plus operation, it's an F- Cons: deceitful, dishonest, crude more

I have Used A plus power Equipment for over 3 years now I am a commercial landscaper , They have satisfied me everytime the price has been fair and the work was always done when stated it would be unless waiting on a part , Jerry has been very fair and seems to go out of his way to make his customers happy , I have used other shops and the labor rate is always much higher and the turn around time 3 times as long , I use my equipment and when it breaks I need it repaired fast Jerry at A Plus has never Let me down , I read the other comment on this page and find it very hard to believe Jerry has always been honest and fair Pros: Great service and a fair price Cons: none more

About May 15, 2008 I took my pressure washer in to have the pump replaced with a \r quoted cost of $220 installed. When I finally picked the pressure washer up I \r was told the charge was $332. I said that can't be right, I was quoted $220. I \r was told me they had a hard time getting my pump off and so there was extra \r labor. I asked that Jerry call me when he returned, then left.\r \r I called again the next day, and Jerry was with a customer. I again asked that \r he call me, leaving both home and mobile numbers. The next day I still had not \r heard from Jerry so I called during business hours and got the answering machine \r again requesting that Jerry call me. The next morning I called and Jerry \r answered. I explained that I was not happy with the $332, and that we had \r talked several times, and I was even in the shop and he never mentioned anything \r about additional costs. I suggested that if he would not honor his price that \r he removes his pump and put mine back on. He told me I would have to pay the \r labor to have that done, at which I told him I could not agree. After a bit \r more banter, the line went dead.\r \r Giving Jerry the benefit of the doubt that he did not hang up on me, I called \r back and the phone rang endlessly, not even an answering machine. From a \r different phone I called and Jerry answered right away. We continued to banter \r about the additional costs, ethics and good business practices, and that he had \r ample opportunity and obligation to notify me of additional charges before I \r picked the unit up. He told me he would pull his pump off since he needed it \r for another customer, but could not reinstall mine because it was in a box in \r pieces and that we could just part ways. I told him that he could either do \r that or just honor the original quote. He chose remove his pump and leave me \r with a useless engine and a pile of junk. more