I am a staunch believer in consumer advocacy. The Internet has the power to support or crush businesses, and unfortunately, we don't take advantage of it's power enough.
That is why, whenever I'm very pleased, or very disappointed with a service, I go to the web and report it.
I combed the internet and friend recommendations for movers here in NYC. I read lots of reviews, and got quotes from every company I could find.
Serenity movers was the best quote, by far. Maxwell, who I suggest you ask for by name if you deal with the company, was very professional and very courteous in answering all my questions, and giving me a team of movers that he believed in. In a time when most business over the phone is rushed and curt, my dealings with Serenity (over multiple calls) was quite pleasant.
Move day was easy. The 3 man crew I got worked their asses off. By the end, they were pouring with sweat. They seemed to never stop or take a break. We have 3 sets of stairs, and these guys battled all day. Never complained. Never asked to rest. In all honesty, by the time the day was done, I looked at these men and thought ""whatever they make working for Serenity, they earn it every day."" Really nice to watch guys work HARD to make an honest day's living.
Only issue was their was a discrepancy in what our new address was on their paperwork. The truck was in the wrong location, after packing up, for about 30 minutes, but it seemed like a simple and honest clerical error. Serenity adjusted the charge on my bill to make good on it.
I don't know who the other people are on this website. I don't know who's leaving comments. I tend to rarely believe commenters because it could be anyone writing a review. Well let me tell you, I'm a small-town guy now living in Queens who just likes to help his community and stick it to big businesses. Support good business. Screw the bad ones.
Serenity does really good business and I highly recommend them. I don't expect this to make any of your decisions, but I hope it can be a big check mark in Serenity's favor.
And they're green. The Earth gave me a high-five for picking them.
Pros: competitive pricing, hard workers, good consumer relations
more