After doing lots of research, I decided to travel the 700 miles to buy the car I wanted from Velocity. BIG MISTAKE. I called to arrange my appointment and do my negotiating over the phone, and when I showed up, the salesman I spoke to wasn’t there. Another salesman started working with me, and after seeing the car, I noticed that the navigation system was locked and needed a disk, some interior leather was torn, the tires were weathered and the rubber cracked-and to top it off, the rotors were completely shot. I left the car and a $1000 deposit with Velocity for 8 days to fix all the things I mentioned, I also asked for an owners' manual and a spare key. When I returned to pick up my car-hoping for a quick transaction, (the salesman I had been working with was gone) considering how far I needed to drive to get home, NOTHING had changed- except for one thing...The rims that were on the car were exchanged for different rims—ones that had serious curb rash and were bent around the edges. It took 5 hours to complete the transaction...I had actually decided to walk away from the deal after traveling to get there, but my $1000 was apparently non-refundable and anyone to whom I could dispute the refund policy was "out of town". When they said the car was ready for me- it was dirty, inside and out, the tire pressure gauge was lit, and the gas light was on. I asked them to at least wash it-which is where I received the best service- the detail crew was speedy and thorough with the outside of the car. The entire dealership was beyond disorganized and each of them blamed another salesman for everything. As I was unhappily signing paperwork, I was informed of a Doc. Fee of $295-an outrageous fee- even for large dealerships. LEGALLY, doc fees must be included in the advertised price of the car, and are meant to pay for things like dealer prep and safety inspections. I asked for the inspection certificate and maintenance records-since I paid for those things to be done & I haven’t heard anything back, but I’ll keep calling....
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