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Editorial review from Citysearch - Review by citysearch c | Payless Car Rental - Philadelphia (PHL)

Payless Car Rental - Philadelphia (PHL)

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Editorial review from Citysearch 5/17/2014

Hard to believe they are in business - worst experience I have ever had and I travel a lot and have never written a review but felt the need to share with others so they did not have to go through the same experience.\r 1) I arrived into the airport at midnight and sat at the car rental waiting area for 45 minutes before I finally called and they said you have to call to get a ride - now I have never heard of this / it was never told to me and what a waste of time. Good thing I called because they would have closed up and I would have been left without a car.\r 2) I finally get to the car rental place which is far from the airport and when I get there they tell me they do not have my car and actually they only have 1 vehicle left which is a van. I said thats ok. Then they proceed to tell me it stinks and do I mind that... (really?) - I am desperate as I have a work meeting to get to and I need a car quickly so I say I don't mind. Then a while later they tell me the vehicle is not available and I am going to have to find another car with another rental company (what?!).... \r 3) When I finally get to Enterprise I am told I have to pay $150 / day because I did not make a reservation - the payless clerk told me the manager would help with any difference but after calling many times, the manager never returned my call.\r \r I have never had such a bad experience and they should not be in business -- mistakes happen but this was so not acceptable how they handled this.\r Kathy more
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