We have recently relocated from Inver Grove Heights, MN. We own a 2012 Tucson, and at the time we purchased it we opted to buy/add a maintenance/oil package. So, when we came into Earnhardt Hyundai to meet with the service advisor (Victor Vasquez), and make a maintenance appointment/oil change. We gave Victor Vasquez our maintenance contract and asked him to call and confirm the transfer of our maintenance package. When he called the company to confirm, they stated that the oil/maintenance appointment would be covered; he was given inaccurate information. The company is refusing to honor our package, stating that it can only be used at the dealer we purchased it at. He communicated all of this to us, but informed us that we owed nothing, as this was not our error, since he had informed us that we would be covered per his initial conversation with the maintenance company. Victor gave us all pertinent phone numbers, ROnumbers, and contact information, encouraging us to call and complain to the maintenance package company and also our dealership in Inver Grove Heights, MN. NOTE: My husband and I did ask at the time of our car purchase whether the maintenance package could be used at other dealerships; we were told that it could be. Thank you Victor for your excellent customer service. We will be fighting to have our maintenance package honored at Earnhardt Hyundai, or request that we be refunded; along with also requesting that they pay Earnhardt for our recent oil/maintenance appointment. Again, thank you.
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