2/22/2014\r
INVOICE CTCS227783\r
I took my 2005 Avalanche to Dyer in Vero with a request to get estimate on speedometer problem. When I got home I found out my VIN was part of a recall from GM for faulty speedometer but settlement was up until 80000 miles. I have been having intermittent problems with it for years and now I had 90000 miles. I called GM customer service (since I am a loyal Chevy customer) they told me they would try to help and would call Dyer. Dyer called me and told me I needed a new cluster and it would cost $390.00 parts and $105 labor. I then went to Avalanche forum and found that the recall found defective steeper motor on cluster board and it cost $6 for part and showed how to replace(simple). I called Dyer and told them I was going to fix myself since they would not come off the $490 charge. When I got there they would not give me back my truck unless I paid the $105.00 service charge. I told them that $105 was alot to take out 4 simple screws and unplug the plug and play connection(which I am sure they didn't even do). They told me that it would cover the labor later if I needed to reinstall the cluster. I told them I could screw in 4 screws with little problem and left paying the $105 even though they did nothing.\r
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They compared their simply replace the cluster to going to the Doctor and receiving his professional opinion.\r
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DO NOT TAKE YOUR CAR OR TRUCK TO DYER!!!!!!
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