Dyer Chevrolet

2/22/2014\r INVOICE CTCS227783\r I took my 2005 Avalanche to Dyer in Vero with a request to get estimate on speedometer problem. When I got home I found out my VIN was part of a recall from GM for faulty speedometer but settlement was up until 80000 miles. I have been having intermittent problems with it for years and now I had 90000 miles. I called GM customer service (since I am a loyal Chevy customer) they told me they would try to help and would call Dyer. Dyer called me and told me I needed a new cluster and it would cost $390.00 parts and $105 labor. I then went to Avalanche forum and found that the recall found defective steeper motor on cluster board and it cost $6 for part and showed how to replace(simple). I called Dyer and told them I was going to fix myself since they would not come off the $490 charge. When I got there they would not give me back my truck unless I paid the $105.00 service charge. I told them that $105 was alot to take out 4 simple screws and unplug the plug and play connection(which I am sure they didn't even do). They told me that it would cover the labor later if I needed to reinstall the cluster. I told them I could screw in 4 screws with little problem and left paying the $105 even though they did nothing.\r \r They compared their simply replace the cluster to going to the Doctor and receiving his professional opinion.\r \r DO NOT TAKE YOUR CAR OR TRUCK TO DYER!!!!!! more

I can't recommend Mike Ciemko at Dyer Chevrolet highly enough. He was very knowledgeable, helpful and truly seemed to put my best interests at the forefront. Mike made the whole experience pleasant. Everyone at this dealership was very friendly and not at all high-pressure. I would encourage anyone who is in the market for a new (or used!) vehicle to pay them a visit. You won't be sorry! more

We were in need of a second vehicle ASAP and tried another dealer locally first. We had the worst experience ever. They were unorganized, each person from sales to finance gave us different information etc. We were frustrated and decided to try one more place, that place being Dyer Chevy. We did an online app late one night, and recieved a call from TOM early the next day. Immediatly we were relieved just by the phone call because he was very knowledgable, was asking questions about our situation, being honest with us, and seemed happy to help. We met with him that same day, and again were impressed. We have 5 small children and had to take them with us, a task that normally stresses us out in places like this. But Tom bought them drinks, made them comfortable, and made the process fast and easy for us. He was professional, kind, compassionate to our circumstances, and extremely informed of the whole process. Our application took 1 day to be reviewed by finance, in which we heard from TOM multiple times throughout that day keeping us informed, touching base etc. We ended up getting approved for a brand new 2013 vehicle, we never thought we would, we knew had less than perfect credit. But Dyer made it happen! And at a lower payment than we could of ever imagined! All the while TOM was with us every step of the way, explaining every little gadget in the vehicle, helping us set up OnStar etc. He truely made the experience a blessing for us, and Dyer is definetly a better place because he is there. We would recommend anyone looking for a vehicle to see him and the Dyer group. more