I don't usually write reviews, but when you receive the kind of customer service I did you have to share it. I had Dicksons to my home to replace a furnace that was 30+ years old.Dicksons sent out their Field Engineer for a free estimate for replacement. the Field Engineer provided me a couple options. After talking things over with my wife we decided to go forward with the replacement and we were excited to have cold air again. When I called back in to get the date set for us to have it installed I expected to be waiting a few days for parts to be ordered and delivered. However much to my surprise the manager was able to have all of the parts ordered and the installation scheduled begin the next day. We were so excited to have cold air again. When the Crew of guys showed up to our home they all put on protective show covers and were very polite. They had the old equipment out before I knew it, with the new equipment on it was in right after. All the while answering all the questions I had. Once the installation was complete they showed me how to use the new thermostat and even helped me program it to setting to keep my house cool, when to the air turns on and when it turns off. I am so happy with them I had to share my experience. Thank you!!!!
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