My experience with optimum is not a positive one. I live in Laguna Niguel VNT and our HOA employed optimum to manage our association.\r
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They do not enforce CC&R's, and it takes 2-3 emails to get a response from them. That is if you are lucky to get a reply at all. Our property manager C.O. (initials) is extremely rude, does not take care of the issues; all the ""help"" you get from her is a few sarcastic emails. Makes one wonder how the business survives.\r
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You would think if you contact her immediate supervisor things would get somewhat better. Well, not really...all you get back is...nothing.\r
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Overall, they are not doing their job, managers are rude and unprofessional; if you are a HOA and looking for a company to manage your association, you'll be better looking elsewhere. Our community used to be nice, safe and clean...not anymore.
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