Osterman Propane provides fuel to our small condo assn. for seniors. Each home is metered re: usage, and on a regular basis a ""meter reader"" comes by to record the numbers. Our new contract provided a comparable rate to other fuel providers.\r
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What was not pointed out at the contract review was the additional $10 ""reading charge"". So, for our association of 30 units that would be $300.00 for the half hour it might take to record 30 numbers.\r
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That's a VERY nice additional monthly profit for Osterman at EVERY reading. It's been explained that this is a ""service charge"". There is no reasonable service provided. Calls to eliminate the charge, or offer any adjustment have met with ""it's in the contract"", and ""nothing can be done"".\r
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So, consumers, especially seniors, search out OTHER fuel providers and peruse their contract before signing ! Ask questions, and go somewhere else for your heating fuel !
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