Osterman Propane

Chas, the $9.00 fee is not a ""reading"" charge. Your system is metered which means it also falls under a certain category of regulations which are monitored by the state. We must perform stringent annual maintenance, operator and performance qualifications for this installation. All of which must be copiously documented. This incurs additional cost which cannot be recouped through the price per gallon, which is why we must add the monthly fee. more

Osterman Propane provides fuel to our small condo assn. for seniors. Each home is metered re: usage, and on a regular basis a ""meter reader"" comes by to record the numbers. Our new contract provided a comparable rate to other fuel providers.\r \r What was not pointed out at the contract review was the additional $10 ""reading charge"". So, for our association of 30 units that would be $300.00 for the half hour it might take to record 30 numbers.\r \r That's a VERY nice additional monthly profit for Osterman at EVERY reading. It's been explained that this is a ""service charge"". There is no reasonable service provided. Calls to eliminate the charge, or offer any adjustment have met with ""it's in the contract"", and ""nothing can be done"".\r \r So, consumers, especially seniors, search out OTHER fuel providers and peruse their contract before signing ! Ask questions, and go somewhere else for your heating fuel ! more

Horrible customer service!! Heaven forbid you want to top off your tank for any reason! You have to be at 30 or below!! I called the Thurs. before Hurricane Sandy to top off. I was told tank had to be 30 or less. Then when it did read below 30, no one came. When I called to cancel they asked why. Well I told the lady. She wanted to argue with me. It all became about prioritizing due to the storm. I called BEFORE the storm!!! Non the less, the thought of having to call them, ever, was just to stressful to deal with!!! Osterman's, get a grip!!!!!!! Good riddens!!!!! more

Don't know what the other review is talking about. Despite the mild winter, we did have one cold night, in February and of course, that's the night my furnace decides to act up. Called Osterman answering service, had to wait a while but once I got through they sent out a serviceman. In the middle of the night and in a few hours, had the heat back on. Don't know about running out of gas, they put me on automatic delivery and have never had an issue. more

Horrible customer service! The customer service is extremely condescending and sarcastic. You will not get much further with the manager. I have actually switched companies as a result of the poor service. I have been run out of propane as a result of them not coming to fill as scheduled. God forbid you discontinue service with them. Be aware that you will be charged for the retreival of THEIR equipment. If you discontinue propane delivery service with this company, they charge YOU to pick up their equipment and will then tell you that you are not eligible for the reimbursement of the fuel left in the propane tank, because they we kind enough to waive the pick up fee. more